Martina Mooney
Grand Rapids,USA
Summary
Experienced with patient intake processes and data management in a healthcare setting. Utilizes effective communication and organizational skills to enhance patient experiences and clinic efficiency. Track record of maintaining accuracy and professionalism in high-demand environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Cherry Health
04.2022 - 06.2023
- Explained financial responsibilities to patients as well as payment, options and potential collection procedures, imposed upon patients and other responsible parties. Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives. Image and scan. Patient and registration documentation into electronic patient records. Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits. Accurately inputting patient insurance information into companies computer system using EHR.
Unit Secretary
Spectrum Health
12.2021 - 03.2023
- Organize paperwork such as charts and reports for office patients. Need support from office staff in operational requirements with administrative tasks. Transcribe doctor’s medication orders, and lab test requests in care plans. Manage incoming calls directed to the appropriate department. Maintain Rappaport with physicians, nurses, and other healthcare personnel. Develop training protocols for the new unit secretary. Documented patient, medical information, case histories, and insurance details to facilitate Smoove appointments and payment processing.
Cardiac Monitor Technician
Spectrum Health
01.2019 - 02.2019
- Monitor the patient’s heart rhythms and functions through cardiac monitoring strips. Identified and documented data trends of Pacers in AI CDs analyzing results and reporting issues. Review patient, medical history, previous cardiac test completed, and prior surgeries performed. Interpreters identify heart abnormalities in one patient’s EKGs and report it to cardiologists.
Care Partner
Clark Retirement Community
05.2013 - 02.2016
- Answer call lights in support of patient comfort and safety by adjusting bedrails and equipment. Reported unusual or urgent circumstances in patient condition or environment immediately to nurse supervisor. Further skills by actively taking part in employee training and taking classes to improve skills. Transported individuals to events and activities, medical appointments, and shopping trips. Turn in position, bedbound patients to prevent bedrest sores and maintain comfort levels. Confirm with the supervisor to discuss the patient’s condition in medical care. Support a client with mental support and physical activities to accomplish quality of life in sustaining needs.
Client Care Attendant
Providence Life Services
12.2013 - 05.2014
- Work flexible hours across the night weekend and holiday shifts. Completed paperwork, recognizing discrepancies, and properly, addressing for resolution. Carried out, day-to-day duties, Ackerly and efficiently. Participated in team-building activities to enhance working relationships. Work to maintain outstanding attendance record, constantly arriving to work ready to start immediately.
Lead Resident Assistant
Lutheran Social Services of West Michigan
07.2011 - 09.2013
- Change bed linens, dump trash in smoothly handle maintenance issues to promote resident comfort. Assisted residents with daily dental and mouth care, bath, functions, and hair care. Assisted residents in preparing for activities and social programs. Supervise daily activities and provided assistance to staff. Attended and participated in contributing to monthly staff meetings, addressing residence needs. Assisting disabled clients to support independence and well-being. Monitor process and documented patient’s health status Changes to keep the care team updated. Responded to room, transfers, incident, reports, and maintenance requests. Maintain a clean, safe, and well-organized patient environment. And promoting positive relations between residents and staff.
Research Assistant
Northview Care Corp
02.2006 - 07.2011
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Ran errands for patients, did the shopping, and picked up other necessities. Planned activities to encourage movement, stretching, and building strength building. Scheduled and accompanied clients to medical appointments.
Education
Certificate - Nursing
Stepping Stones
Muskegon, MI04.2016
Bachelor's - Health Science
Herzing University
Madison, WI08-2024
Associates - Medical Office Administration
Herzing University
Madison, WI08.2022
Associates - Criminal Justice
Grand Rapids Community College
05.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Teams
- HIPAA compliance
- Patient scheduling
- Strong organization
- Insurance verification
- Medical terminology proficiency
- Patient confidentiality
- Data entry
- Medical terminology
- Appointment scheduling
- Electronic recordkeeping
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
- Effective communication
Languages
English - Expert
Spanish - Amateur
Certification
- Certified Medical Office Administration (CMAA) License April 2022
Timeline
Patient Registration Specialist
Cherry Health
04.2022 - 06.2023
Unit Secretary
Spectrum Health
12.2021 - 03.2023
Cardiac Monitor Technician
Spectrum Health
01.2019 - 02.2019
Client Care Attendant
Providence Life Services
12.2013 - 05.2014
Care Partner
Clark Retirement Community
05.2013 - 02.2016
Lead Resident Assistant
Lutheran Social Services of West Michigan
07.2011 - 09.2013
Research Assistant
Northview Care Corp
02.2006 - 07.2011
Associates - Medical Office Administration
Herzing University
Associates - Criminal Justice
Grand Rapids Community College
Certificate - Nursing
Stepping Stones
Bachelor's - Health Science
Herzing University
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