Summary
Overview
Work History
Education
Skills
Awards
Fluent
Timeline
Generic

Martina Nugent

Northglenn,CO

Summary

Responsible and motivated individual seeking a position with your company. Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.

Overview

15
15
years of professional experience

Work History

Transportation Security Officer, PSS, OJT Coach, BDO

Homeland Security
CO
09.2022 - Current
  • Every day functions as a TSO (Transportation Security Officer) entail me going out on the floor (on the south security checkpoint), utilizing best practices, standard operating procedures, and maintaining situational awareness. Assisted travelers with questions regarding airport security regulations and procedures. Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner. Performed security screenings of passengers and their carry-on items to detect prohibited items.
  • At least once a week, the STSO (Supervisor Transportation Security Officers) running the floor would designate me as someone to run the lane for the day for my group, being the OIC (Officer in Charge).
  • Recently becoming an OJT (on-the-job trainer) coach has given me a new avenue to mentoring my peers and help better our floor functions.
  • All, to bring other officers up to the same standards in training, to get them onto their next role as a fully certified TSO.
  • Since I've started with TSA, I have worked in the infield, taking numbers of lanes, TDC's input, line waits, etc., more than 5 times up until this day. Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process. Doing infield gives me the opportunities to see the security checkpoint from another perspective. Also, during that time, I get to utilize my knowledge of knowing other languages (fluent in American Sign Language, learning Spanish, and French).
  • Alongside helping people, I am also PSS (passenger support specialist) certified and enjoy being able to go the extra mile to get passengers to where they need help. Assisted passengers with disabilities in walking through screening checkpoints.
  • Now being BD (behavior detection) certified, this brings a new perspective to the checkpoint environment. Considering insider threat, proper procedures of handling situation-based interactions with anyone coming through the airport. Also, maintaining a wider range of situational awareness alongside the proper way of handling structured security situations.

5 star Driver

Lyft
Denver, CO
12.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Contributed innovative ideas and solutions to enhance team performance and outcomes. Prioritized and organized tasks to efficiently accomplish service goals.

Sales Rep

Verizon
CO
11.2021 - 08.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction. Generated new sales leads through cold calling and networking activities. Conducted market research to identify potential customers and their needs.

Courier

Fedex Express
CO
10.2020 - 09.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Contributed innovative ideas and solutions to enhance team performance and outcomes. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Zip-line guide LVL1

AVA
CO
06.2020 - 08.2021
  • Performed daily safety and operational inspections of zipline equipment.
  • Conducted pre-tour briefings for groups to ensure everyone was aware of all safety protocols.
  • Assisted customers with zipline harnesses and helmets, ensuring proper fit and comfort.
  • Monitored guests during the entire tour, providing guidance and instruction when needed. Educated guests on local geology, history, and culture during tours.
  • Displayed excellent customer service skills while interacting with guests from various backgrounds and cultures.
  • Responded promptly to emergency situations according to established safety protocols.

Team Associate

Amazon DEN3
Denver, CO
03.2020 - 10.2020
  • Maintained inventory records and tracked deliveries.
  • Assisted in the development of team strategies and goals.
  • Assisted team members with carrying boxes of merchandise from pallets to stations for stocking.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Arranged product on shelves following merchandising guidelines.
  • Operated tracking scanners to update and maintain accurate inventory information.

Ambassador

ALL CLEAR
Denver, CO
03.2020 - 05.2020
  • Represented the Ambassador in a professional manner at all times.
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional items based on customer interests and needs.

Driver

Ontrac- Fedex Ground
CO
09.2019 - 02.2020
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.

Bakery Production Team Member

WholeFoods Market
07.2018 - 09.2019
  • Maintained cleanliness of equipment and work area.
  • Prepared stock for the morning during the PM shift, for baking according to recipe specifications.
  • Measured ingredients accurately for production recipes.
  • Performed inventory counts of merchandise on a regular basis.
  • Checked expiration dates on perishable items to ensure freshness.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.

Prepared Foods Team Member

WholeFoods Market
04.2018 - 07.2018
  • Prepared salads, sandwiches, platters. according to established standards.
  • Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
  • Responsible for stocking shelves with prepared foods products.
  • Conducted research on best practices for green initiatives, such as waste management and energy conservation.

Prepared Foods Supervisor

WholeFoods Market
01.2017 - 04.2018
  • Developed and implemented strategies for increasing sales and profitability of the department.
  • Ensured all products were labeled properly with prices, ingredients lists, nutritional information, expiration dates.
  • Communicated to Leadership to have necessary supplies ordered to maintain adequate inventory levels.
  • Conducted research on best practices for green initiatives, such as waste management and energy conservation.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.

Green Mission Representative

WholeFoods Market
07.2017 - 03.2018
  • Conducted research on best practices for green initiatives, such as waste management and energy conservation.
  • Adhered to all safety regulations in the store environment.
  • Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from team members.
  • Established positive relationships with team members through effective communication techniques.

Cashier, Cashier Assistant

WholeFoods Market
09.2016 - 01.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

PFDS & Bakery

WholeFoods Market
09.2015 - 09.2016
  • Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
  • Managed daily operations of bakery, ensuring efficient utilization of resources.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.

Prepared Foods TM, & Team Trainer

WholeFoods Market
10.2014 - 09.2015
  • Provided guidance to team members on best practices in customer service.
  • Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
  • Assessed progress of employees during training programs, providing feedback as needed.
  • Maintained up-to-date knowledge of relevant technologies used by the organization.

Cashier, Cake Handler

Sophi P Cupcakes
Lafayette, LA
04.2014 - 10.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Driver, Cashier

Jason Deli
Lafayette, LA
02.2012 - 04.2014
  • Processed payments accurately and efficiently using a cash register.
  • Organized food orders according to customer requests.
  • Prepared ingredients for meals, such as chopping vegetables and mixing sauces.
  • Followed recipes to prepare dishes according to customer orders.
  • Issued receipts, refunds, credits or change due to customers.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.

Driver, Cashier, Line Cook, Prep.

Pizza Hut
Lafayette, LA
03.2010 - 02.2012
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Education

Certificate of Pastry Arts - Professional Pastry Program

Auguste Escoffier Culinary Arts
Boulder, CO
01.2018

High School Diploma -

Lafayette High School
Lafayette, LA
01.2010

Skills

  • Strategic Thinking
  • Accountability
  • Logical thinking capability
  • Interpersonal Communication
  • Computer Skills
  • Time Management
  • Attention to Detail

Awards

Whole Foods Market STL Award, Team member of the month, 05/15

Fluent

  • English
  • Americal Sign Language

Timeline

Transportation Security Officer, PSS, OJT Coach, BDO

Homeland Security
09.2022 - Current

Sales Rep

Verizon
11.2021 - 08.2022

Courier

Fedex Express
10.2020 - 09.2021

Zip-line guide LVL1

AVA
06.2020 - 08.2021

Team Associate

Amazon DEN3
03.2020 - 10.2020

Ambassador

ALL CLEAR
03.2020 - 05.2020

Driver

Ontrac- Fedex Ground
09.2019 - 02.2020

Bakery Production Team Member

WholeFoods Market
07.2018 - 09.2019

Prepared Foods Team Member

WholeFoods Market
04.2018 - 07.2018

Green Mission Representative

WholeFoods Market
07.2017 - 03.2018

Prepared Foods Supervisor

WholeFoods Market
01.2017 - 04.2018

5 star Driver

Lyft
12.2016 - Current

Cashier, Cashier Assistant

WholeFoods Market
09.2016 - 01.2017

PFDS & Bakery

WholeFoods Market
09.2015 - 09.2016

Prepared Foods TM, & Team Trainer

WholeFoods Market
10.2014 - 09.2015

Cashier, Cake Handler

Sophi P Cupcakes
04.2014 - 10.2014

Driver, Cashier

Jason Deli
02.2012 - 04.2014

Driver, Cashier, Line Cook, Prep.

Pizza Hut
03.2010 - 02.2012

Certificate of Pastry Arts - Professional Pastry Program

Auguste Escoffier Culinary Arts

High School Diploma -

Lafayette High School

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Martina Nugent