Martina Pascual
Pembroke Pines,FL
Summary
Enthusiastic and charismatic individual with a proven track record in customer service and sales roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
7
7
years of professional experience
Work History
Sales Representative at a Kiosk
Pembroke Lakes Mall
03.2017 - 05.2017
- Demonstrated strong sales skills while promoting and selling products
- Interacted with customers, addressed queries, and facilitated sales transactions effectively.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained and mentored new sales representatives.
Waitress
La Playa
02.2023 - 07.2023
- Responsible for providing exceptional customer service in a fast-paced environment
- Managed customer inquiries, ensured customer satisfaction, and handled transactions efficiently.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Waitress
Twin Peaks Restaurants
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate of Arts - General Studies
Broward College
Miramar, FL12.2020
Bachelor of Arts - Sociology
Florida International University
Miami, FL2026
Skills
- Strong customer service abilities
- Excellent communication and interpersonal skills
- Energetic and charismatic approach to engaging customers
- Familiarity with sales techniques and handling transactions
- Cash Handling
- Payment Processing
- Customer Assistance
Timeline
Waitress
Twin Peaks Restaurants
08.2023 - Current
Waitress
La Playa
02.2023 - 07.2023
Sales Representative at a Kiosk
Pembroke Lakes Mall
03.2017 - 05.2017
Associate of Arts - General Studies
Broward College
Bachelor of Arts - Sociology
Florida International University
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