Open To Work
Martina Pranjic
Denver
Summary
Results-driven Security Operations Leader with over a decade of experience in managing enterprise-level security programs, critical incident response, and multi-site operations. Proven success in leading Security Operations Center (SOC) teams, optimizing security infrastructure, and fostering high-performance environments that ensure the safety of personnel, assets, and information. Adept at coordinating with executive leadership, law enforcement, and external partners to maintain compliance, enhance situational awareness, and deliver superior client service. Recognized for exceptional leadership under pressure, operational excellence, and a proactive approach to risk management and crisis mitigation.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security & Operations Specialist
U.S. Military
02.2008 - 02.2012
- Served in leadership and operations roles responsible for personnel security, asset protection, and emergency readiness.
- Oversaw team training, mission coordination, and response logistics under high-pressure conditions.
- Developed discipline, resilience, and precision in security execution and situational control.
- Managed cross-functional teams to implement solutions tailored to government needs and objectives.
- Led training sessions for staff on policies, procedures, and best practices in government account management.
Private Sector Security & Operations Consultant
Various Clients
01.2015 - 01.2020
- Provided strategic security consulting for nonprofit organizations and government-affiliated entities, focusing on compliance, risk assessment, and emergency preparedness.
- Assisted in the setup and optimization of small-scale SOC and surveillance systems.
- Conducted policy audits and staff readiness evaluations for contracted security vendors.
- Trained teams on threat identification, situational reporting, and customer interaction under stress.
Shelter Operations Manager
Tetra Tech
Denver, CO
08.2022 - 03.2023
- Oversaw daily operations, ensuring adherence to project timelines and quality standards.
- Streamlined workflow processes, enhancing efficiency and reducing operational bottlenecks.
- Collaborated with cross-functional teams to implement best practices in project management.
- Led training sessions for staff, fostering a culture of continuous improvement and skill development.
- Monitored key performance indicators, driving data-informed decisions for operational enhancements.
- Conducted regular audits of operational procedures, identifying areas for risk mitigation and process optimization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Security Operations Supervisor
Department of Human Services
Denver, CO
04.2023 - Current
- Manage the daily operations of a large-scale Security Operations Center supporting multiple facilities and departments.
- Directly supervise security staff, SOC operators, and response teams to ensure 24/7 coverage and seamless coordination between shifts.
- Implement operational protocols for incident reporting, emergency response, and client communication to meet city and departmental compliance standards.
- Lead incident management and real-time monitoring efforts involving threat identification, escalation, and resolution.
- Oversee security technology platforms including CCTV, access control, and alarm systems to maintain operational integrity.
- Conduct after-action reviews and root cause analyses following incidents to strengthen response procedures and training.
- Develop and maintain shift schedules, ensuring optimal staffing and readiness during high-volume operational periods.
- Mentor and train new hires in situational awareness, customer service, and professional conduct.
- Serve as the liaison between DHS management, city operations, and contracted security teams—ensuring client satisfaction and service excellence.
- Lead de-escalation strategies during high-tension interactions with the public, emphasizing professionalism and positive outcomes.
- Key Achievements:
- Designed and implemented an internal Incident Response Protocol that improved reporting efficiency and accuracy by over 30%.
- Created a Security Enhancement Program introducing on-site feedback channels and continuous improvement initiatives.
- Recognized by management for outstanding leadership and crisis management during client-impacting security events.
Education
No Degree - Security Management
Alison Course Cloud
Bachelor of Science - Human Services
University of Phoenix
Lone Tree, CO05-2016
Skills
- Enterprise & Global Security Operations
- Incident & Crisis Management
- Intelligence Analysis & Threat Assessment
- Leadership
- Training & Staff Development
- SOC Technology & Systems Integration
- Policy Development & Compliance
- Client & Stakeholder Relations
- Data Analytics & Metrics Reporting
- Emergency Response & Business Continuity
- Project management
- Planning and coordination
- Operational efficiency
Certification
- Denver Security License
- Security Operations Center Training Certificate
- CPR, First Aid, and Emergency Response Certified
- ASCEND Leadership Certificate
Languages
Croatian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Security Operations Supervisor
Department of Human Services
04.2023 - Current
Shelter Operations Manager
Tetra Tech
08.2022 - 03.2023
Private Sector Security & Operations Consultant
Various Clients
01.2015 - 01.2020
Security & Operations Specialist
U.S. Military
02.2008 - 02.2012
No Degree - Security Management
Alison Course Cloud
Bachelor of Science - Human Services
University of Phoenix
Technology And Tools
- Access Control Systems (Lenel, S2, Genetec, Vison)
- CCTV & Video Management (Avigilon, Milestone, Kastle)
- Incident & Threat Platforms
- Microsoft Power BI, Excel
- Radio & Dispatch Systems
- Enterprise Communication Platforms (Teams, Slack, Zoom, ect)