Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martina Ramirez

Sunnyside

Summary

Dynamic Front Desk Agent with proven expertise at Silverstone Lite in delivering exceptional guest services and resolving issues promptly. Skilled in cash handling and fostering positive guest relations, I excel in high-pressure environments, ensuring seamless experiences that drive customer loyalty and satisfaction. Committed to maintaining high standards of service and professionalism.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Silverstone Lite
05.2021 - 03.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Receptionist Clerk

Sunnyside Fire Department
06.2018 - 01.2020
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.

Front Desk Agent

Roadway Inn
07.2017 - 11.2018
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Support Specialist

Entrust Community Services
11.2016 - 01.2017
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Transported clients to job sites in community.
  • Supervised a janitorial group of 6-7 clients daily to provide janitorial duties at work sites.
  • Logged detailed reports on daily outings & clients behavioral.

Education

High School Diploma -

Sunnyside High School
Sunnyside, WA
06-2007

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Credit and cash payments
  • Guest relations

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Agent

Silverstone Lite
05.2021 - 03.2024

Receptionist Clerk

Sunnyside Fire Department
06.2018 - 01.2020

Front Desk Agent

Roadway Inn
07.2017 - 11.2018

Support Specialist

Entrust Community Services
11.2016 - 01.2017

High School Diploma -

Sunnyside High School

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Martina Ramirez