Martina Ramos
Katy,TX
Summary
Dedicated healthcare professional with over 10 years of experience in various roles, including PBS Coordinator, Clinical Team Lead and Lead Medical Assistant, seeking a management position where I can fully apply both administrative and clinical skills.
Overview
16
16
years of professional experience
Work History
Practice Lead
Memorial Hermann Medical Group
08.2022 - Current
- Managed front desk staff, 6 Patient Access Representatives
- Coached employees through day-to-day work and complex problems
- Entered data, generated reports, and produced tracking documents
- Set priorities and problem-solved workflow issues to maintain rapport with patients, providers, and upper management
- Gathered and organized materials to support operations
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Provided backup to front desk staff and assisted with various administrative tasks
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided support to help improve process flow and boost efficiency
- Ordered all office supplies and monitored inventory levels
- Established and maintained effective communication with staff and providers to promote high quality patient care
- Audited and corrected billing coding and posted documents for accuracy
- Created, modified, and oversaw scheduling templates for providers ensuring accuracy and timely adjustments to accommodate emergent situations or last-minute changes
- Continuously sought opportunities for professional development by attending conferences, workshops, and meetings; applied new knowledge to enhance the effectiveness of the Practice Lead role within the organization
- Demonstrated leadership capabilities by providing guidance and support to team members during managerial transitions
Clinical Team Lead
Memorial Hermann Medical Group
11.2017 - Current
- Managed clinical staff, 7 medical assistants
- Oversaw clinical workflow to ensure quality of care delivered and patient satisfaction was optimal
- Coordinated coverage by managing PTO requests for medical assistants, maintaining seamless operations.
- Completed quality review and monitored process improvement opportunities
- Interacted with all staff levels to ensure resolution of issues
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards
- Inventoried medical supplies, medications, vaccines and placed orders to maintain adequate levels of different items
- Ensured compliance with regulatory requirements through diligent monitoring of clinical processes and staff adherence to guidelines
- Fostered staff development and competency through supervision, coaching, training, and team meetings
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members
- Served as interim practice manager
- RMA and PAR II duties below as needed
Registered Medical Assistant
Memorial Hermann Medical Group
05.2016 - Current
- Assisted physicians in preparing patients for exams and procedures by assessing vital signs, recording medical histories, and reconciling medication list
- Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems
- Prepared and administered medications or vaccines to patients
- Completed EKGs or point of care testing, based on patient presentation in office
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Triaged patient calls, prioritizing and addressing patient inquiries Managed patient portal messages, providing prompt and accurate responses to meet patient needs
- Initiated outbound calls to patients, delivering test results with clear and empathetic needs
- Processed medication refill requests and prior authorizations if needed, to ensure timely and accurate fulfillment of prescriptions
Patient Access Representative, II
Memorial Hermann Medical Group
02.2016 - Current
- Greeted and assisted patients with check-in and check-out procedures
- Facilitated smooth office operations by managing multi-line phone systems and directed calls to appropriate staff members
- Scheduled patient appointments
- Obtained demographic, insurance and financial information from patient or guarantor
- Verified insurance eligibility and coverage for patients
- Obtained payments from patients and scanned identification and insurance cards
Lead Medical Assistant
Lifetime OBGYN
04.2012 - 02.2016
- Answered patient calls and addressed a wide range of concerns, symptoms, and medication side effects
- Checked patients in and out
- Scheduled patient surgery appointments and provided instructions for procedures
- Measured fetal heart rate and vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Readied rooms, supplies, and instruments for upcoming procedures and expected patients
- Sterilized and positioned instruments and equipment for examinations and procedures
- Assisted physicians with clinical procedures following safe practices
- Administered injections and immunizations
- Called patients with results, processed referrals, prescriptions and completed medication prior authorizations
- Completed phlebotomy tasks in-office
WIC Certified Specialist
Texas Department of Health and Human Services
10.2008 - 04.2012
- Communicated with people from various cultures and backgrounds on application process
- Assisted clients with accurate eligibility forms, application, and document completion
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Scheduled appointments with applicants to gather information and explain benefits processes
- Interviewed applicants and explained scope of different available benefits
- Obtained and assessed health history information, dietary intake, and blood work data from WIC participants to determine nutritional and medical risks for program enrollment
- Performed breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding
Education
Registered Medical Assistant -
Texas School of Business
Houston, TXSkills
- Time management
- Care Coordination
- Organization & Delegation
- Training and Development
- Quality Care
- Excellent Computer Skills
- Proficient at Athena, Care4 & EPIC
- Team Leadership
- Multitasking
- Attention to Detail
- Excellent at establishing physician relationships
Languages
Spanish
Native or Bilingual
Timeline
Practice Lead
Memorial Hermann Medical Group
08.2022 - Current
Clinical Team Lead
Memorial Hermann Medical Group
11.2017 - Current
Registered Medical Assistant
Memorial Hermann Medical Group
05.2016 - Current
Patient Access Representative, II
Memorial Hermann Medical Group
02.2016 - Current
Lead Medical Assistant
Lifetime OBGYN
04.2012 - 02.2016
WIC Certified Specialist
Texas Department of Health and Human Services
10.2008 - 04.2012
Registered Medical Assistant -
Texas School of Business
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