Martina Roach
Hollywood,FL
Summary
Highly motivated and results-driven professional seeking a challenging position as a Team Lead in the retail industry. With a proven track record of success in enhancing team performance, driving sales, and delivering exceptional customer service, I am eager to contribute my leadership skills to a dynamic retail environment.
Overview
35
35
years of professional experience
Work History
Receving Supervisor
Burlington Coat Factory Department Store
03.2021 - Current
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Enhanced team productivity with effective delegation of tasks and consistent follow-up on progress.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
Assistant Store Manager
Kmart, Sears Holding Corp
05.1989 - 01.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Miami Carol City Highschool
Miami Gardens 06.1986
Skills
- Warehouse Operations
- Load Planning
- Shipping and Receiving
- Computer Skills
- Performance Monitoring
- Process Improvement
- Multitasking
- Stock Control
- Customer Service
Timeline
Receving Supervisor
Burlington Coat Factory Department Store
03.2021 - Current
Assistant Store Manager
Kmart, Sears Holding Corp
05.1989 - 01.2017
High School Diploma -
Miami Carol City Highschool