Hi, I’m
Martina Roberts
Sacramento,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have been Working remotely for 4 years now and I love it. Looking for a part-time remote.
Overview
17
years of professional experience
Work History
UNFI/Tony’s Fine Foods
Customer Experience Representative
04.2016 - Current
Job overview
- Answers all incoming calls
- Processes all incoming orders accurately
- Applies knowledge of company products and services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner
- Actively listened to customers, handled concerns quickly
- Maintains and builds relations with the sales/buying department
- Addressing customer concerns, entering new line items and discussing pricing
- Processes and enters claims for returned merchandise
- Processes and enters claims for items that need credits
- Performed miscellaneous duties as assigned
- Pulls daily reports for Tony’s and sister company Super Value
- Makes outgoing calls for food recalls
- Works with vendors on customer sample request
- Process Standing orders for 47 accounts on a weekly basis.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Farm Fresh to You
Customer Service/Driver Support/Admin
01.2011 - 12.2015
Job overview
- Opened new accounts and sold a broad range of customized merchandise to individuals and commercial accounts
- Properly directed inbound calls to correct department
- Maintained up-to-date knowledge of Organic products and how it is made
- Generated sales and inventory reports daily and weekly in Excel with data from a variety of sources
- Built weekly box menu closely following standard procedures for safe food preparation, assembly
- Created routes for delivery drivers using Street Sync software
- Took incoming calls from delivery drivers and assisted with directions
- Created a daily checklist before first delivery of the day
- Noted accounts for non-delivery or updated Customer information
- Contacted customers for confirmation of delivery time to assist the delivery driver
- Credited tickets for accounts that needed attention.
JC Penny Call Center
Customer Service Rep/Billing
07.2007 - 03.2010
Job overview
- Answers all incoming calls
- Processed all incoming orders accurately
- Processes all customer payments, credits and return requests
- Maintained a working knowledge of product lines by regularly reviewing products
- Performed miscellaneous duties as assigned.
Cingular Wireless
Customer Service Rep
01.2007 - 02.2010
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
01.2006 - 04.2007
Education
American River College
Skills
- Delivery Scheduling
- Proofreading
- Merchandise Orders and Exchanges
- Product Promotion
- Research
- Technical Support
- Order Fulfillment
- Call Volume and Quality Metrics
- Quality Control Policies
- Strong Telephone Etiquette
- Attention to Detail
- Performance Goals
- Troubleshooting and Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Experience Representative
UNFI/Tony’s Fine Foods
04.2016 - Current
Customer Service/Driver Support/Admin
Farm Fresh to You
01.2011 - 12.2015
Customer Service Rep/Billing
JC Penny Call Center
07.2007 - 03.2010
Customer Service Rep
Cingular Wireless
01.2007 - 02.2010
01.2006 - 04.2007
American River College
Similar Profiles
Lydia GathairuLydia Gathairu
Staff Accountant Finance at United Natural Foods (Tony’s Fine Foods, Inc.)Staff Accountant Finance at United Natural Foods (Tony’s Fine Foods, Inc.)
Leslie MontesdeocaLeslie Montesdeoca
Front End Supervisor at Tony’s Finer FoodsFront End Supervisor at Tony’s Finer Foods
Steven GomezSteven Gomez
Warehouse Equipment Maintenance at UNFI, United Natural FoodsWarehouse Equipment Maintenance at UNFI, United Natural Foods
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Lesly Baez VargasLesly Baez Vargas
Sandwich Artist at Sourdough & CoSandwich Artist at Sourdough & Co