Martina Rodriguez
Team Lead, Data Entry
Citrus Heights
Summary
I am a dedicated and results-driven professional with extensive experience in customer service, sales, team leadership, and administrative support. Proven ability to resolve issues, enhance efficiency, and foster a positive work environment. Adept at training staff, managing schedules, and utilizing POS and data management systems to optimize Operations.
Professional Data Management Specialist with proven track record in supervising data entry operations. Adept at ensuring accuracy, efficiency, and compliance with organizational standards. Strong focus on team collaboration, adaptability to changing needs, and delivering results. Skilled in database management, quality control, and process improvement. Reliable and resourceful, dedicated to optimizing workflow and achieving operational excellence.
Overview
13
13
years of professional experience
Work History
Sales Associate
Kohls Department Store
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Representative
BellaTeera
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Team Lead Manager
Pride Technologies
04.2012 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Associate of Science -
Amerocan River College
Sacramento, CA05-2011
Skills
- Customer service & sales
- Teamwork and collaboration
- Team Leadership & Training
- Problem-solving skills
- Scheduling & Organization
- Multi-tasking strength
- POS Systems & Data Management
- Data Entry
- Shipping and Receiving
- Excellent people skills
- Reliable and punctual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid sick leavePaid time offTimeline
Sales Associate
Kohls Department Store
11.2023 - Current
Sales Representative
BellaTeera
04.2023 - Current
Team Lead Manager
Pride Technologies
04.2012 - 04.2022
Associate of Science -
Amerocan River College
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