Martina Santos
Cambridge,MD
Summary
To obtain a position with an organization that will help me utilize my skills and abilities Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maintenance/Custodian
United States Postal Service
Cambridge, MD
11.2015 - Current
- Ensured proper functioning of building and equipment through regular maintenance
- Operating a variety of driven equipment such as floor scrubbers, floor sanders, waxers, and wall washers
- Performed lock changes for residential & business properties
- Provided training to maintenance personnel
- Contributed to managing phone calls in the office.
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Inspected building grounds regularly for safety hazards and debris removal.
- Operated power equipment such as floor scrubbers, buffers and carpet extractors.
- Maintained records of routine maintenance activities performed on buildings and facilities.
- Checked fire extinguishers monthly for proper working condition.
Dispatcher/Secretary Manager
Dually Devils & Co LLC
Cambridge, MD
08.2022 - 04.2024
- Conducted negotiations with brokers and dealers
- Efficiently scheduled and assigned loads to drivers based on optimal route
- Signing driver documents and carrier packets
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Verified driver log books were accurate prior to completing payroll.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Documented transaction details to track and manage financial data.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained organized filing system of paper and electronic documents.
Cosmetologist Apprentice
Jays mane flow
Easton, MD
09.2018 - 09.2020
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
Customer Service Representative
Aarons
Easton, MD
01.2015 - 09.2015
- Handling incoming calls and customer service inquiries
- Generating sales leads
- Identifying and assessing customers' needs
- Building sustainable relationships and trust with customer accounts
- Meeting sales targets
- Handling customer complaints
- Keeping records of customer interactions
- Guiding customers to properly utilize new technology.
Housekeeper
Merry Maids
Annapolis, MD
04.2014 - 02.2015
- Provided housekeeping services for various households and or businesses
- Performed various cleaning tasks such as vacuuming, sweeping, and cleaning toilets.
- Sanitized bathroom sinks, showers, toilets, tubs, countertops, mirrors and floors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Performed housekeeping duties including changing bed linens and towels, as well as tidying up rooms.
Sales Associate
Food Lion
Easton, MD
02.2014 - 06.2014
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Shift Manager
Wendy's
Easton, MD
03.2012 - 01.2014
- Coaching, developing, and educating new workers
- Developed skills in multiple roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to safety guidelines when operating equipment including slicers, fryers, and ovens.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Ensured expiration dates were verified before serving products.
Crew Leader
McDonalds
06.2011 - 01.2012
- Provided support to customers when placing orders
- Demonstrated strong multitasking skills by handling customer orders, processing payments, and effectively managing drive-thru operations
- Managed restaurant cleanliness and maintenance.
Daycare Assistant
Easton, MD
06.2010 - 06.2011
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
Education
High school diploma -
Easton High School
Easton, MD01.2013
Skills
- Multitasking
- Residential Cleaning
- Commercial Cleaning
- Custodial Experience
- Sales
- Customer service
- Food Industry
- Food Preparation
- Payroll management
- Bookkeeping
- Data Entry
- Dispatch Coordination
- Schedule Management
- Invoice Processing
- Financial Recordkeeping
- Project Management
- Customer Service
- Maintenance knowledge
- Responsible and Dependable
- Document Preparation
- File Management
- Travel Arrangements
- Organization
Additional Information
As a customer service representative at Aarons, I managed incoming calls, customer service inquiries, billing and collections, and generated sales leads. I built sustainable relationships and trust with customer accounts through open and interactive communication. I met personal and customer service team sales targets and handled customer complaints. I kept records of customer interactions and organized and maintained customer files and information. I made follow-up calls to ensure proper delivery methods were used and collected payments from defaulting accounts. I also assisted in organizing and maintaining the Easton, MD postal facility and addressed any issues that needed attention. As a maintenance custodian, I ensured open communication with manufacturers and contractors to understand job requirements. I managed maintenance work, prioritized activities, and maintained supply stocks. I also ensured emergency preparedness and trained new maintenance employees. As a USPS employee, I handled day-to-day planning and project work, prioritized maintenance activities, and ensured employee awareness of emergency procedures. References available upon request.
References
- Ari-Ana Chapman, (347) 244-4392
- Ahzzy Moore, (646) 712-3911
- Jessica Adams, (667) 298-6906
- Laurie Dean (443) 521-1730
Certification
- CDL Class A
References
References available upon request.
Timeline
Dispatcher/Secretary Manager
Dually Devils & Co LLC
08.2022 - 04.2024
Cosmetologist Apprentice
Jays mane flow
09.2018 - 09.2020
Maintenance/Custodian
United States Postal Service
11.2015 - Current
Customer Service Representative
Aarons
01.2015 - 09.2015
Housekeeper
Merry Maids
04.2014 - 02.2015
Sales Associate
Food Lion
02.2014 - 06.2014
Shift Manager
Wendy's
03.2012 - 01.2014
Crew Leader
McDonalds
06.2011 - 01.2012
Daycare Assistant
06.2010 - 06.2011
High school diploma -
Easton High School