Summary
Overview
Work History
Education
Skills
Certification
Special Skills Software
Accomplishments
Languages
References
Timeline
Generic

Martina Walczak

Henderson

Summary

Flight and Network Ground Operations Specialist with extensive experience in crisis management and regulatory compliance at Allegiant Air. Strategic professional in business operations, focusing on fraud prevention, detection, and investigations. Skilled in coordinating complex operations and strengthening vendor relationships, utilizing analytical tools to enhance operational efficiency and safety. Proficient in German, fostering effective team collaboration in high-pressure environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Flight and Network Ground Operations Specialist

Allegiant Air
Las Vegas
04.2023 - Current
  • Responsible for working the various phases of irregular operations including assessment, coordination, facilitation, and reporting of the events while working with stations, duty manager, and other internal departments.
  • Coordinate all service recovery elements with outside vendors which include Ad Hoc public and private charters, hotels, transportation companies and/or food and beverage outlets.
  • Act as first point of contact for all ground emergency related scenarios.
  • Assist in ground flight planning and the nightly routing of aircraft.
  • Act as a liaison between safety and security, drug and alcohol, media relations, customer care, ground, stations, TSA, and Airport personnel for the best possible outcome in an irregular operations event.
  • Communicate all information, proactively and timely with the designated management, including executives and internal/external customers.
  • Establish and maintains positive communication via email and phone with all operational departments, regulatory agencies, and charter related entities.
  • Communicate 'positive contact' between crew services, stations, and crew members per the flight ops and in-flight contracts.
  • Executes, approves, and maintains alternate procedures for all ground, Nettwerk Operations, including deicing and fuel.
  • Provide guidance to insure regulatory and Company compliance with all FAA, DOT, and TSA directives and security requirements.
  • Coordinate, facilitates, and distributes international requirements for international aircraft movements for induction and/or heavy maintenance repositions.
  • Own, execute, distribute, reconcile, and maintain the IROP service recovery program.
  • Conduct on the spot training with station agents over the phone when applicable.
  • Liaison with IT to ensure Allegiant system bugs are communicated and tracked.
  • Answer incoming calls and advise process, policy and procedures, for all internal/external customers who contact Flight and Network Ground Operations for guidance and assistance.
  • Validate and help balance the expenses as it relates to events in which they were coordinated.

Trust & Safety Advisor

Trip Advisor/Viator
Las Vegas
08.2017 - 03.2019
  • Investigated existing account holders, as well as potential customers/tenants for suspicious or fraudulent behavior.

Fraud Detection Analyst

Barclaycard
Henderson
10.2014 - 09.2015
  • Thoroughly reviewed accounts by handling inbound calls to determine their validity utilizing multiple systems and comparing them to account/application indicators.
  • Reviewed existing accounts and determine possible fraudulent activity, i.e. fraudulent applications, counterfeit credit cards, account takeovers, etc….
  • Reviewed applications and place outbound calls to determine their validity using fraud detection software.
  • Completed all assigned training/certifications within required corporate time frames.
  • Worked assigned tasks/projects delegated by Leadership to completion.
  • Participated in Citizenship and Colleague initiative programs.

Debt Collections Specialist

Van Ru Credit Corporation
Menomonee Falls
10.2011 - 02.2014
  • Consistently performed as top North Carolina collector since being transferred from the Michigan group, in September 2012.
  • Traced, located and contacted individuals to collect defaulted state of North Carolina and Michigan student loans.
  • Determined most effective and economical means of collection for each account; applying standard due diligence practices to collect monies owed; composed correspondence requiring knowledge of procedures and practices in collections and also send a variety of standard collection letters.
  • Utilized available resources and skip tracing techniques to ascertain locations of persons with past due accounts.
  • Knowledge of rules and regulations relating to consumer credit and the FDCPA (Fair Debt Collections Practices Act.)

Security Specialist III, Strategic Security & Aviation

The Coca-Cola Company World Headquarters
Atlanta
04.2001 - 03.2011
  • Partnered with Corporate Aviation personnel, recorded daily flight plans, and monitored corporate leadership locations at all times providing continuous threat management control.
  • Utilized ARINC Direct to monitor medical, security intelligence, and advisories, notifying travelers of any potential concerns.
  • Developed and implemented a EWS (Early Warning System), a report distributed to clients throughout the company advising them of any potential issues that could affect business operations.
  • Monitored and analyzed security developments impacting the company’s business interests in over 220 countries.
  • Crafted threat/risk assessments for geographically high risk markets to assist and support business decision-making on key issues through established collection and analysis processes.
  • Provided analytical support for the company’s sponsorship of special events such as Olympics and FIFA World Cup.
  • Interpreted and translated German language correspondence for Senior Leadership.
  • Oversaw the company’s global incident management and crisis resolution reporting process.
  • Conducted investigations of reported misconduct by company associates.
  • Provided security management with solutions for potential and existing problems.
  • Worked closely with management to establish and implement loss prevention, asset recovery, and security education programs.
  • Assisted legal and audit departments with due diligence research and investigations.
  • Reviewed and monitored CCTV for the Company’s domestic and international facilities for suspicious activity and/or investigations.

Financial Crimes Investigator

North American National Bank
Kennesaw
01.1996 - 04.2001
  • Investigated fraud claims filed on private label Circuit City accounts and visa accounts.
  • Managed fraudulent claims with a case load that often exceeded 200 per month.
  • Identified violations of store procedures that resulted in fraud losses.
  • Provided training to store management in prevention of future non-compliance situations.
  • Maintained relationships with federal and local law enforcement authorities.
  • Conducted dishonest employee investigations.
  • Conducted pre-employment interviews for new applicants.
  • Provided fraud prevention training in high risk markets.

Education

Certified Travel Agent -

Ask Mr. Foster Travel Academy
Milwaukee, WI
01.1986

Business Administration -

Stratton College
Milwaukee, WI
01.1984

Bachelor of Science - Criminology

State University of West Georgia
Carrollton, GA

Skills

  • Fluent in German
  • Analytical tools
  • Database management
  • Microsoft Office Suite
  • Data visualization
  • Transportation logistics
  • Emergency response
  • Ground operations coordination
  • Regulatory compliance
  • Flight planning
  • Vendor management
  • Customer relationship management
  • Fraud detection
  • Crisis management
  • Data analysis
  • Attention to detail
  • Team collaboration
  • Operational efficiency
  • Case management
  • Risk mitigation
  • Operations coordination

Certification

  • Domestic Security Alliance Council (FBI) Intelligence Analyst Symposium, 2010
  • Wicklander-Zulawski, Interview & Interrogation Techniques
  • FDCPA (Fair Debt Collection Practices Act) certified.
  • Certified Travel Agent
  • GSC (Ground Security Coordinator)

Special Skills Software

  • Fluent in speaking, reading, and writing German.
  • I2 Analyst Notebook - Analytical Software
  • AutoTrak - Investigative Database
  • ARINC Direct - Flight support and travel services
  • Lexis-Nexis - Accurint - Investigative Database
  • FACS/NOBLE collections databases
  • Microsoft Office Suite - Advanced knowledge
  • MetroPol/Coca-Cola – Ongoing information sharing and intelligence gathering via monthly forums with fellow industry personnel.

Accomplishments

  • Recipient of numerous Allegiant Air Program Amazing recognitions, in Collaboration, Focus, Sunshine, and Excellence

Languages

German
Professional

References

References available upon request.

Timeline

Flight and Network Ground Operations Specialist

Allegiant Air
04.2023 - Current

Trust & Safety Advisor

Trip Advisor/Viator
08.2017 - 03.2019

Fraud Detection Analyst

Barclaycard
10.2014 - 09.2015

Debt Collections Specialist

Van Ru Credit Corporation
10.2011 - 02.2014

Security Specialist III, Strategic Security & Aviation

The Coca-Cola Company World Headquarters
04.2001 - 03.2011

Financial Crimes Investigator

North American National Bank
01.1996 - 04.2001

Certified Travel Agent -

Ask Mr. Foster Travel Academy

Business Administration -

Stratton College

Bachelor of Science - Criminology

State University of West Georgia

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