Martina Wellnitz Framcke
Tucson,AZ
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
33
33
years of professional experience
Work History
Self-employed
Framwell Inc.
04.2007 - 12.2024
- Providing legal services to law firms and attorneys such as (rush) filings, deliveries and recordings.
- Court records research, obtaining police reports, providing court testimony, DMV records research.
- Serving people with court documents.
- Managed time efficiently in order to complete all tasks within deadlines.
Circulation Supervisor
Scottsdale Public Library
09.2006 - 03.2007
- Responsible for managing daily operations of Circulation Services.
- Supervised and evaluated the work of Library Aides and Library Assistants.
- Responded to customer complaints and inquiries.
- Managed Collection Agency for library system.
- Assisted in developing customer centered services.
Supervising Library Assistant
City of Mesa Library
10.2001 - 08.2006
- Managed daily operations of Circulation Services.
- Recruited, selected, scheduled and trained full-time and part-time staff.
- Completed employee performance appraisals.
- Developed departmental policies and procedures, short-and long-term objectives, and special projects.
- Prepared written documents such as statistical, activity- and monthly reports and budget requests.
- Assessed training needs for developmental and educational purposes.
- Provided reference service at library call center.
Branch Operations Supervisor
City of Mesa Library
01.2005 - 09.2005
- Managed vendor relations effectively by negotiating contracts, monitoring service quality, and ensuring timely payments to maintain strong partnerships.
- Contributed towards creating a positive work environment by encouraging open communication among team members, resolving conflicts promptly, and celebrating shared successes together as a unit.
- Coordinated engagements with outside vendors and assisted with data gathering for auditors, actuaries, and consultants.
Research Assistant
Thunderbird, School of Global Management
01.2001 - 10.2001
- Coordinated and conducted research for business clients and students using many of the electronic resources available at IBIC (International Business Information Center).
- Provided business reference service back-up at service desk.
Head of Circulation
Thunderbird, School of Global Management
10.1999 - 12.2000
- Managed daily operations of Circulation Services.
- Supervised student workers.
- Maintained book, video and reserve collection.
- Worked well in a team setting, providing support and guidance.
Circulation Supervisor
Maricopa County Library District
12.1995 - 08.1999
- Managed daily operations of Circulation and Paging Services.
- Monitored workflow and staffing to ensure efficient operations.
Store Manager
Lauriats Books
01.1993 - 01.1995
- Planned and organized sales promotions and author’s book signings.
- Assisted district managers in opening several new stores and organized in-store operations.
- Achieved $1 million average annual sales in last store managed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Subscriber Services Coordinator
Blackwell Publishers
01.1992 - 01.1993
- Handled pre-sale and post-sale services.
- Established and maintained excellent relations with academic societies.
Education
Business Degree -
Friedrich List College
Berlin, GermanyBookseller Degree -
Chamber of Commerce
Berlin, GermanyEnglish as a Second Language -
University of Cambridge
University of Maryland
Maricopa County Management Institute
Supervisor’s Academy -
City of Mesa
Mesa, AZSkills
- Operational efficiency
- Team management
- Strong interpersonal skills
- Customer service
- Conflict resolution
- Sales professional
Languages
German
Native or Bilingual
Timeline
Self-employed
Framwell Inc.
04.2007 - 12.2024
Circulation Supervisor
Scottsdale Public Library
09.2006 - 03.2007
Branch Operations Supervisor
City of Mesa Library
01.2005 - 09.2005
Supervising Library Assistant
City of Mesa Library
10.2001 - 08.2006
Research Assistant
Thunderbird, School of Global Management
01.2001 - 10.2001
Head of Circulation
Thunderbird, School of Global Management
10.1999 - 12.2000
Circulation Supervisor
Maricopa County Library District
12.1995 - 08.1999
Store Manager
Lauriats Books
01.1993 - 01.1995
Subscriber Services Coordinator
Blackwell Publishers
01.1992 - 01.1993
English as a Second Language -
University of Cambridge
University of Maryland
Maricopa County Management Institute
Supervisor’s Academy -
City of Mesa
Business Degree -
Friedrich List College
Bookseller Degree -
Chamber of Commerce
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