Martina Wickett
Pierce,NE
Summary
Analytical mind with organizational ability and attention to deadlines and firm schedules. While linear, also possess unique qualities of empathy - for colleagues, customers, and stakeholders.
Office experience including: scheduling, payment processing, multiple software applications. Background in caring for others, with particular focus on safety within the medical field. Skills in data analysis and attention to details others may not find.
Overview
5
5
years of professional experience
Work History
Receptionist
Norfolk Medical Group
11.2024 - Current
- Coordinate daily schedules for a medical group of approx. 25 patients per day among 5 family practice providers
- Collect co-pays from patients ensuring accuracy with health insurance: logging processed payments using Nextgen
- Managed multi-line phone system with high call volume directing calls to appropriate departments while maintaining polite and professional demeanor
Client Services
Retirement Plan Consultants
02.2023 - 10.2024
- Managed client inquiries, providing timely support and accurate information regarding retirement plans.
- Coordinated regular follow-ups with clients to ensure ongoing satisfaction and address potential concerns proactively.
- Completed training and worked effectively under high-pressure client services environments.
Associate Banker
BMO
08.2021 - 02.2023
- Facilitated account openings and supported customer inquiries to enhance client experience.
- Educated clients on banking products and services, tailoring recommendations to meet their needs.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Education
Associate of Science -
Northeast Community College
Skills
- Planning and organizing
- Critical thinking
- Exceptional time management
- Problem solving
- Data analysis
- Empathy: listening first
- Adaptability
- Communicate effectively
- Detail oriented
Timeline
Receptionist
Norfolk Medical Group
11.2024 - Current
Client Services
Retirement Plan Consultants
02.2023 - 10.2024
Associate Banker
BMO
08.2021 - 02.2023
Associate of Science -
Northeast Community College