Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martina Williams

Farmington Hills

Summary

Dedicated professional with experience at CSM Manufacturing, excelling in speed and accuracy while reducing sorting errors through quality control. Proven reliability and strong hand-eye coordination enhance productivity. Recognized for fostering teamwork and maintaining safety standards, ensuring a clean and efficient work environment. Committed to delivering exceptional results in fast-paced settings.

Professional prepared for sorting roles, bringing practical experience in managing sorting tasks with precision. Proven ability to enhance workflow efficiency through keen attention to detail and methodical organization. Collaborative team player committed to achieving results and adapting to dynamic work environments, showcasing reliability and flexibility.

Overview

14
14
years of professional experience

Work History

Sorter

CSM Manufacturing
08.2023 - 03.2025
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.

Direct Care Worker

Successfully Living AFC
07.2017 - 02.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.

Customer Service Advocate

Verizon
01.2011 - 04.2014
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.

Education

No Degree - Psychology

Kentucky State University
Frankfort, KY

Skills

  • Speed and accuracy
  • Product sorting
  • Warehouse safety
  • Reliability and punctuality
  • Quality control
  • Sorting techniques
  • Hand-eye coordination
  • Records maintenance

Timeline

Sorter

CSM Manufacturing
08.2023 - 03.2025

Direct Care Worker

Successfully Living AFC
07.2017 - 02.2019

Customer Service Advocate

Verizon
01.2011 - 04.2014

No Degree - Psychology

Kentucky State University

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Martina Williams