Martina Woods

Greeted customers upon arriving into the store.

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Receives incoming packages and prepares outgoing packages.

Highly organized and efficient when filing weekly and daily paperwork.

Answered product questions with up-to-date knowledge of sales and store promotions.

Earned management trust by serving as key holder, responsibly opening and closing store.

Handle managerial tasks including coordinating the floor and ordering supplies.

Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information as well as navigating customers to the right departments needed to inquiry about products.