Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Martina Zakhary
Hackensack,NJ
Summary
Overview
8
years of professional experience
1
Certification
Work History
Diamond Braces
Office Manager
01.2022 - Current
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Completed bi-weekly payroll for 20 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Diamond Braces
Administrative Team Leader
02.2018 - 12.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Diamond Braces
Orthodontic Administrative Coordinator
10.2017 - 01.2018
Job overview
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Resolved problems with communication and billing to foster seamless services.
- Encouraged patients to schedule recommended tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Delivered excellent patient experiences and direct care.
- Explained treatment choices to patients and helped determine best options.
Jersey Dental Arts
Dental Front Office Coordinator
02.2015 - 10.2017
Job overview
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Registered and verified patient records before triage with most up-to-date information.
- Managed financial documentations such as expense reports and invoices.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Managed office bookkeeping with insurance billing and patient payments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
New Jersey City UniversityJersey City, NJ
Bachelor of Arts from Psychology
06.2016
University Overview
Skills
- Senior Leadership Support
- Staff Training
- Calendar Management
- Biweekly Payroll Processing
- Excellent Multitasking Abilities
- Team Bonding
- Database Administration
- Project Management
- Workflow Planning
- Workflow Optimization
Certification
University Behavioral Healthcare
Social Problem Solving Labs
Boys and Girls Club of Hudson County
Languages
Arabic
Full Professional
Timeline
Office Manager
Diamond Braces
01.2022 - Current
Administrative Team Leader
Diamond Braces
02.2018 - 12.2021
Orthodontic Administrative Coordinator
Diamond Braces
10.2017 - 01.2018
Dental Front Office Coordinator
Jersey Dental Arts
02.2015 - 10.2017
New Jersey City University
Bachelor of Arts from Psychology
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