MARTINA BRADY
Buffalo,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Resourceful Collections Representative with 3 years' experience in the consumer and corporate collections industry. Highly skilled in monitoring accounts, setting up payment plans and handling irate customers with professionalism and understanding. Excited to bring talent and leadership to growing collections agency.
Overview
12
12
years of professional experience
Work History
Cashier, Stocker/ Assistant Manager
Family Dollar
Buffalo, New York
08.2012 - 04.2016
- Received payments by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Processed merchandise returns and exchanges
- Maintained clean and orderly checkout areas
- Stocked shelves, and marked prices on shelves and items
- Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- Greeted and answered customers' questions, resolving their complaints and provided information on procedures or policies
- Sold tickets and other items to patrons
- Directed and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products to the general public.
Stocker
Tops Friendly Markets
Buffalo, New York
04.2022 - 04.2024
- Answering phone calls
- Answering customers questions
- Building displays
- Shelving household items, as well as personal care items, and grocery items neatly on shelves.
Teller
NorthWest Savings Bank
Tonawanda, New York
12.2019 - 09.2020
- Helping customers with deposits and withdrawals to personal as well as business accounts
- Balancing personal drawer as well as cash handling through proper exchanges
- Helping customers and directing them to proper department for specific information they may need.
Collections Representative
First Source Advantage
Amherst, New York
10.2020 - 03.2022
- Making/Answering multiple phone calls throughout the day
- Helping customer set up payment plans towards their accounts
- Answer any and all questions professionally to the best of my ability
- Hands-on system work showing work done on multiple accounts is up to date and correct.
Cashier/General Merchandise Assist. Manager
Tops Friendly Markets
Buffalo, New York
11.2018 - 11.2019
- Helping locate specific items for customers while they are shopping
- Receiving and handling cash, check, voucher, as well as credit card payments
- Organizing stock and displays through seasonal, pharmaceutical, infant, as well as personal care items.
Education
High School Diploma -
Maritime Charter School
01.2012
Skills
- quick to learn and open to new knowledge
- takes and uses constructive criticism well to improve my skills and become better in my position and future positions
- problem solver ready to help customers when needed as well as deescalate situations to the best of my ability
Timeline
Stocker
Tops Friendly Markets
04.2022 - 04.2024
Collections Representative
First Source Advantage
10.2020 - 03.2022
Teller
NorthWest Savings Bank
12.2019 - 09.2020
Cashier/General Merchandise Assist. Manager
Tops Friendly Markets
11.2018 - 11.2019
Cashier, Stocker/ Assistant Manager
Family Dollar
08.2012 - 04.2016
High School Diploma -
Maritime Charter School