- Learning new cooking techniques and expanding my culinary skills
- Music
- Outdoor Recreation
- DIY and Home Improvement
- Volunteering
- Historical Exploration
- Fundraising Events
Martinas Smith
Dickinson
Summary
Dynamic Lead Patient Access Representative at Houston Methodist with a proven track record in enhancing patient experiences and streamlining operations. Skilled in insurance verification and effective problem-solving, I foster strong relationships with patients and providers, advocating for process improvements that elevate service delivery and operational efficiency.
Overview
34
34
years of professional experience
Work History
Lead Patient Access Representative
Houston Methodist
10.1991 - Current
- Led patient access operations, ensuring timely and accurate registrations.
- Streamlined scheduling processes, enhancing patient experience and reducing wait times.
- Trained and mentored new staff on policies, procedures, and system usage.
- Implemented quality control measures to maintain high standards in patient interactions.
- Developed and maintained strong relationships with patients, addressing concerns efficiently.
- Advocated for process enhancements that improved overall departmental performance and service delivery.
- Strengthened relationships with referring physicians'' offices through proactive communication and effective problem-solving skills.
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Served as a liaison between patients, providers, and administrative staff to ensure seamless coordination of care across multiple departments.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Dickinson High School
Dickinson05-1992
Skills
- HIPAA compliance
- Insurance verification expertise
- Adaptable to change
- Effective problem solving
- Training and mentoring
- Appointment scheduling
- Strong leadership
- Medical terminology proficiency
- Customer service
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Money handling
- Registration and admissions
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Insurance verification
- Insurance billing
- Policy understanding
- Training coordination
- Process improvement
- Referral coordination
- Patient identity verification
- Teamwork and collaboration
- Time management
- Punctual and hardworking
- Critical thinking
- Time Keeper
Accomplishments
- As team manager, I supervised 20 employees. In addition, I determined the root cause of a system outage, which led to higher customer satisfaction scores.
- Resolved product issue through consumer testing.
Interests
Timeline
Lead Patient Access Representative
Houston Methodist
10.1991 - Current
High School Diploma -
Dickinson High School
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