MARTINE ALEXANDRE
Athens,GA
Summary
Professional and experienced customer service representative seeking a new remote/work from home position within United Healthcare where I can utilize my strong time management, critical thinking and problem solving skills.
Overview
19
19
years of professional experience
Work History
Outbound Customer Service Advocate
United Healthcare
04.2023 - Current
- Actively listened to members, handled concerns with first call resolution
- Assisted Group Medicare and Retirement members and individual plan members with claims, account discrepancies and questions about their health plan coverage
- Reviewed applications to determine eligibility for medical health insurance
- Systems used- GPS, Marx(CMS), Task Tracker, View, ERS, Maestro, RX Claims,Doc360
Realtor
Keller Williams Realty
11.2016 - 07.2023
- Managed and Prepared contracts, negotiations, and all aspects of sales and purchase agreements and other documents for real estate transactions to finalize purchases and exceed customer expectations
- Document review to ensure compliance
- Facilitate negotiations between buyers and sellers
- Communicated with clients to understand property needs and preferences
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
Community Association Manager
PO Solutions
10.2009 - 03.2014
- Responsible for daily management of Condominium and Homeowners Associations
- Document review of Association By Laws to ensure compliance
- Coordinating and conducting monthly board meetings and annual owner meetings
- Communicated effectively with Board of Directors, owners, residents and assisted with issue resolution
- Secured pool and fitness facility maintenance, landscaping and waste removal
Lead Case Manager
Southwest Key Program
05.2004 - 07.2011
- Responsible for completing assigned daily contact with youth; implemented comprehensive case management plans to address client needs and future goals
- Documentation review including intake and discharge information for assigned youth
- Monitored clients' progress and tracked client services to provide crisis interventions
- Provided leadership, guidance and support to staff with on the job training of all staff members
Education
B.S - Human Services
Mercer University
05.2003
A.A - Early Childhood Education
LaGuardia Community College
08.1996
Skills
- Strong Verbal and Written Communication Skills
- Strong time Management and Organizational Skills
- Strong Interpersonal and Active Listening Skills
- Strong Problem Solving and Critical Thinking Skills
- Strong Work Ethic and Professionalism
- MS Office Proficient
- Superior Customer Service Skills
- Consistently Meets Call Volume and Quality Metrics
Timeline
Outbound Customer Service Advocate
United Healthcare
04.2023 - Current
Realtor
Keller Williams Realty
11.2016 - 07.2023
Community Association Manager
PO Solutions
10.2009 - 03.2014
Lead Case Manager
Southwest Key Program
05.2004 - 07.2011
B.S - Human Services
Mercer University
A.A - Early Childhood Education
LaGuardia Community College
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