Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martine Augustin

Orlando,FL

Summary

Reliable Intern studying Culinary Arts seeks an internship opportunity to expand skills and gain valuable real-world experience. Well-qualified Customer Service Management proficient in handling complex customer issues and promoting positive experiences.Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience

Work History

Logistics Associate

Wal-Mart Supercenter
Orlando, FL
03.2019 - 07.2021
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Organized purchase and delivery of materials needed for various contracts.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule

Subtitute Teacher/Before and After-School Care Assistant

KinderCare Learning Centers
Orlando, FL
02.2018 - 03.2020
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Planned and managed learning-focused, imaginative, and play-oriented activities for special needs children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 6 to 12years old.

Airline Checking

Bags Inc.
Orlando, FL
02.2017 - 04.2018
  • Directed passengers to correct loading gates or areas for departures and connections.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed team of 5-8 employees, overseeing hiring, training, and professional growth of employees

Cashier Supervisor

Sam's Club
Port Saint Lucie, FL
04.2016 - 10.2017
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.

Education

Associate of Arts - Culinary Arts

Second Harvest Culinary Arts Program
Orlando, FL
03.2022

Skills

  • Inventory management procedures
  • Operational efficiency
  • Vendor relationship management
  • Ingredient station set up
  • Cleanliness and sanitation
  • Food processing
  • Efficient multitasking
  • Dependable and Responsible
  • Managing retail build outs
  • Merchandising

Timeline

Logistics Associate

Wal-Mart Supercenter
03.2019 - 07.2021

Subtitute Teacher/Before and After-School Care Assistant

KinderCare Learning Centers
02.2018 - 03.2020

Airline Checking

Bags Inc.
02.2017 - 04.2018

Cashier Supervisor

Sam's Club
04.2016 - 10.2017

Associate of Arts - Culinary Arts

Second Harvest Culinary Arts Program

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