Martine Bullock

Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.

• Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
• Played games with students to increase understanding of subjects.
• Applied evidence-based practices for classroom management to enhance learning results.
• Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Reached Goal scholar Growth 10%
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Supported student learning objectives through personalized and small
  group assistance
• Provided support to help students with special needs learn and grow
• Provided support during classes, group lessons and classroom activities
• Delivered curriculum in both one-on-one lessons and group learning
  environments
• Kept classrooms clean, neat and properly sanitized for student health
  and classroom efficiency
• Provided support to help students with special needs learn and grow

• Enhanced customer satisfaction by promptly addressing concerns and
  providing accurate information.
  
• Collaborated with team members to identify areas of improvement in
  customer service protocols.
• Boosted customer retention rates by building strong rapport and
  delivering exceptional service.
  
• Managed escalated calls with professionalism, ultimately resolving
  complex issues to the satisfaction of both the client and company.
  
• Developed personalized solutions for customers based on their unique
  requirements, fostering long-term relationships with clients.
  
• Participated in cross-functional teams working towards company-wide
  goals, showcasing adaptability and commitment to broader objectives
  beyond individual role responsibilities.
• Consistently received positive feedback from both customers and
  colleagues alike due to dedication towards outstanding service
  delivery.
  
• Documented customer interactions in computer system and assisted
  cross-functionally with billing and technical support to deliver high quality customer service.
  
• Participated in ongoing training to learn new products and enhance
  skills to optimize customer support delivery.
  
  ● Researched and identified solutions to technical problems.
  
• Utilized CRM tools effectively to track customer interactions, maintain
  records, and provide personalized assistance when needed.

• Generated a specific candidate pool for career opportunities through
  strategic placement of advertisements, evaluation of applicant
  credentials, and conducting initial interviews and pre-screening
  assessments for two regions.
• Operated and maintained applicant tracking and candidate
  management systems.
• Supported HR functions with emphasis on record keeping, data entry
  and general HR tasks.
• Maintained human resources information system and kept employee
  files up to date and accurate. Completed background and reference
  checks to facilitate hiring and onboarding of employees.
• Reviewed human resources paperwork for accuracy and completeness.
  Processed new hire paperwork and documents.