Martine Kanani
JUSTIN TX,TX
Summary
With a proven track record at Dallas Trucking, LLC, I excel in logistics management and problem-solving, ensuring timely deliveries and high customer satisfaction. My leadership in coordinating cross-functional teams and fostering strong client relationships highlights my ability to enhance operational efficiency and team performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Dallas Trucking,LLC
09.2022 - Current
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Communicated and integrated with other departments to share information and coordinate successfully.
Senior Logistics Coordinator
Homeland Trucklines, LLC
03.2006 - 09.2022
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Developed and maintained key relationships with vendors and carriers to secure preferential pricing and service levels, benefiting both the organization and its customers.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Customer Service Representative
Citi Group Mortgage Servicing and Technology
01.2001 - 04.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Linguistics
University of Burundi
Bujumbura, Burundi01-1993
High School Diploma -
Lycee St Albert
Bujumbura, Burundi05-1990
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
Certification
PIT forklift certification
Languages
French
Native or Bilingual
Timeline
Dispatch Coordinator
Dallas Trucking,LLC
09.2022 - Current
Senior Logistics Coordinator
Homeland Trucklines, LLC
03.2006 - 09.2022
Customer Service Representative
Citi Group Mortgage Servicing and Technology
01.2001 - 04.2003
PIT forklift certification
Associate of Arts - Linguistics
University of Burundi
High School Diploma -
Lycee St Albert
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