Experienced professional with over 15 years in case management, specializing in developmental disabilities. Proven ability in program coordination, staff supervision, and ensuring compliance. Adept at leading teams, developing client-centered careplans, and delivering quality services to diverse populations.
Overview
10
10
years of professional experience
Work History
Behavioral Day Services Housing Manager
Samaritan Daytop Village Behavioral Health
Brooklyn, NY
05.2017 - Current
Worked with the Agency’s Special Needs, senior adults, supportive housing, and general population adult services, ensuring effective daily operations and high-quality service delivery.
Developed, implemented, and managed a comprehensive calendar of recreational and community activities to enhance participant engagement and overall well-being, with a focus on integrating independent living support and housing solutions into program planning.
Ensured all programs adhered to Department of Developmental Disabilities (DDD) licensing regulations, staying informed on regulatory changes and integrating them into practices.
Provided leadership and support to senior case managers and housing specialists, delivering targeted training and mentorship to promote their professional growth and maintain high standards of care.
Utilized extensive experience working with adults which included adults with developmental disabilities to tailor services and support to individual needs, fostering an inclusive and respectful environment.
Managed housing-related services, including benefits applications, client education on lease agreements, and collaboration with city agencies to address clients' housing needs.
Case Manager & Residential Services Coordinator
Samaritan Village Gen. Pop Shelter
Jamaica, NY
05.2014 - 05.2017
Maintained accurate logs and electronic client records following department and agency policies for effective monitoring.
Assessed clients' health and well-being, including those with developmental disabilities, and collaborated with stakeholders to develop individualized, client-centered care plans.
Encouraged clients, including those with developmental disabilities, to articulate expectations and goals for successful rehabilitation and independent living.
Participated in regular team meetings and in-house training sessions to enhance group effectiveness and support professional development.
Introduced clients, including those with developmental disabilities, to mental health agencies for trauma awareness and resilience-building therapy.
Provided comprehensive case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring, with a focus on clients with developmental disabilities.
Ensured the safety of all residents and staff, including those with developmental disabilities, by distributing PPE, observing safety protocols, and minimizing accidents and disease spread.
Documented all client, staff, and visitor interactions, including those involving clients with developmental disabilities, and filled out incident reports, logged events in the Facility Log Book, and recorded daily census reports in the CARES system.
Facilitated new admissions and logged move-outs, managing transitions effectively for clients with developmental disabilities.
Submitted emergency financial assistance applications and supporting documentation for eligible clients, linking them with social services, health care providers, and governmental agencies to support autonomy and independent living.