Summary
Overview
Work History
Education
Skills
Timeline
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Martine Roy

Brooklyn,NY

Summary

Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with team members. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping residents navigate challenges of daily life challenges.

Overview

10
10
years of professional experience

Work History

Resident Services Specialist

Vi Aventura
06.2019 - 05.2023
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Handled resident inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Assisted residents in filling out check-in and payment paperwork.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Front Desk Administrative Assistant

Securitas @ Collins Aerospace
03.2016 - 06.2019
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Conducted research to assist with routine tasks and special projects.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated records and files to maintain document compliance.

Site Supervisor

Securitas @ Franklin Templeton Investments
01.2013 - 03.2016
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Wrote and submitted daily reports on security team operations.
  • Managed team schedules to provide effective security coverage for building needs.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Responded to Fire Alarms, dispatched fire brigade and made life safety announcements.
  • Processed weekly payroll, vacation requests, and maintained weekly schedule based on business needs while not exceeding department budget.

Education

No Degree -

Borough of Manhattan Community College of The City University of New York
New York, NY

Fire Safety Director - Fire Safety Institute

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2001

Skills

  • Microsoft Office
  • Group Activities
  • Professional Development
  • Customer Relations
  • Move-In Coordination
  • Train Staff
  • Safety Standards and Compliance
  • Customer Inquiries
  • Status Assessments

Timeline

Resident Services Specialist

Vi Aventura
06.2019 - 05.2023

Front Desk Administrative Assistant

Securitas @ Collins Aerospace
03.2016 - 06.2019

Site Supervisor

Securitas @ Franklin Templeton Investments
01.2013 - 03.2016

No Degree -

Borough of Manhattan Community College of The City University of New York

Fire Safety Director - Fire Safety Institute

John Jay College of Criminal Justice of The City University of New York

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Martine Roy