Martinez Crowell
Powder Springs,GA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
With over 15 years of work experience, I am a customer service specialist and a leader who is passionate about building strong relationships with clients and colleagues I am currently a member of the Delta Sigma Chapter of Iota Phi Theta Fraternity, Inc., where I contribute to the community service and social events of the organization. My most recent work experience was as a Customer Care Professional at American Express, where I handled inbound and outbound calls from card members and merchants, providing them with information, assistance, and solutions. In addition, I was a Store Manager at Mattress Firm, where I oversaw the daily operations, sales, and inventory of the store, as well as coached and motivated the sales team to achieve their goals. In both roles, I demonstrated my skills in social networking, CRM, communication, and leadership, and received positive feedback and recognition for my performance and achievements.
Overview
13
13
years of professional experience
Work History
Client Services Manager
American Express
Waldorf, MD
10.2022 - 10.2023
- Developed financial plans and strategies tailored to clients' individual needs.
- Provided technical support to clients regarding product usage and troubleshooting.
- Identified new business opportunities from existing client profile.
- Responded promptly to any escalated customer service issues.
- Ensured compliance with company standards for customer service delivery.
- Conducted research into industry trends and best practices for client services management.
- Collaborated with other departments to resolve complex customer issues.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
Store Manager
Mattress Firm
Baileys Crossroads, VA
03.2022 - 09.2022
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Area Manager
Vivint
Waldorf, MD
08.2020 - 02.2022
- Responsible for the installation setup, and educational process for all new customers
- Oversaw home designs and communicated directly with clients during walkthrough that enhanced product placement
- Service and troubleshooting any device requiring technical support
- Worked with employees on field projects to enhance throughput to maintain workflow in a timely fashion
- Maintained Reporting procedures daily to track job safety assessments, referral leads and revenue generated.
Operations Manager
Gucci
Washington DC
10.2010 - 08.2020
- Responsibilities included store opening and closing procedures, on-site and remote team trainer
- Analyze incoming data from corporate warehouse
- Lead New Store Openings
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated inter-store transfers for other Gucci stores
- Handle customer repair issues, repair turn-around, shipping and processing
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Education
BS in Fashion Merchandise & Retail Marketing -
05.2012
Skills
- Team Management
- Social Networking
- Loss Prevention
- Store Operations
- Customer Service
- Client Education
- Good Judgment
- Verbal and Written Communication
- Problem Resolution
- Account Management
- Project Management
- Operations management
- Proficient in MIcrosoft Office
- Money handling
Organizations
Iota Phi Theta Fraternity Inc.(Chapter President 2010-2012)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Client Services Manager - American Express
10.2022 - 10.2023
Store Manager - Mattress Firm
03.2022 - 09.2022
Area Manager - Vivint
08.2020 - 02.2022
Operations Manager - Gucci
10.2010 - 08.2020
Johnson & Wales University - BS in Fashion Merchandise & Retail Marketing,
Similar Profiles
Siddharth BishtSiddharth Bisht
Manager - Data Science at American ExpressManager - Data Science at American Express
ASYAH URSERYASYAH URSERY
Fraud and Risk Analyst at American ExpressFraud and Risk Analyst at American Express
Chantal PalmerChantal Palmer
Accounts Receivable Specialist at American ExpressAccounts Receivable Specialist at American Express
Shalini YadavShalini Yadav
Relationship Lead at American ExpressRelationship Lead at American Express
Bridgette JonesBridgette Jones
Sr. Sheet Metal Assembly at Lockheed MartinSr. Sheet Metal Assembly at Lockheed Martin