MARTIN G. MORRIS
Linkedin.com/in/martin-morris-aa8a0739
Summary
Seeking a challenging and rewarding position as an Manager of Operations, using my extensive automotive and management experience that will further the company’s goals.
Summary of Qualifications: Career encompasses over 20 years of management experience,
Trained Certified Automotive Technician in Auto repair services.
Business management, Excellent customer relations and consultation.
Operations Manager focused on timely service and profit margins History of business cost reductions while increasing the quality of services. Reliable and committed to building high-performing teams, Computer proficient with programs necessary, including customer accounts, Inventory, Payroll, Mitchell on Demand, ALLDATA, Tekmetric, ERP, CDK Intellidealer. Accomplished Director with proven personnel and operations leadership abilities in driving team success using effective motivational and management techniques. Monitors data to proactively spot and capitalize on trends.
Overview
25
25
years of professional experience
Work History
Service Operations Manager
Alta Equipment Company
South Elgin, IL
02.2019 - Current
- Alta equipment, DBA Martin Implement
- South Elgin/Wauconda
- Achieving improvement of goals and profits
- Maintained updated status reports and budgets
- Achieved lowering overall costs of daily business and payroll while increasing technician and service writer performances
- Work with Union and Technicians’ to ensure cohesive working conditions
- Organize Advertising Strategies’ for minimum investment and maximum gain
- Train and develop staff with a customer service focus
- Organize Manager and team meetings
- Hold team members accountable to follow proper processes and procedures
- Ensure all OSHA regulations are implemented and followed
- Ensure all DOT policies are followed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Service Manager/ Multiple
General RV Centers IL
, IL/MI/FL
04.2017 - 02.2019
- Ensure all OSHA regulations are implemented and followed
- Ensure all DOT policies are followed
- Maintained updated status reports and budgets
- Achieved customer relations and service while maintaining top performance
- Recruit quality members to built effective teams
- Train and develop staff with a customer service focus
- Managed Assistant Service Manager, technicians, service writers while maintaining increases in profit
- Have maintained stores under budget expectations.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Interim Area Director of Service/Store Manager
Auto Plus, Pep Boys
12.2012 - 04.2017
- Greater Chicago land Area 20
- Interim Area Director maintaining a 21 store area to insure top sales performance and CEI metrics while keeping a low personal turnover
- Maintained updated status reports and budgets
- Ensure all OSHA regulations are implemented and followed
- Resolve customer issues in a timely manner, Insure customers know we appreciate them
- Organize Manager and team meetings to insure Area and Store stability
- Recruit quality members to built effective teams to enhance customer services and insure stores are not short staffed and off time is used
- Hold team members accountable to follow proper processes and procedures
- Focus on meeting and exceeding our customers’ expectations
- Proven track record of results
- I am dedicated, disciplined and trustworthy, the person you want to go to.
- Informed decision making by collecting data and analyzing reports.
Education
Some College (No Degree) - Business Management, Intro Into Psychology
Oakton Community College
Des Plaines, ILSkills
- Abilities and Skills:
- Human Resources Oversight
- EHS Management
- Workplace Safety
- Relationship Building
- Business process efficiencies improvement
- Quality assurance and control
- Work flow planning and delegation
- Purchasing, procurement and cost analysis
- Cost reduction strategies
- Superb time management
- Policy and Procedure Enforcement
- Conflict Resolution
- Multiple Priorities Management
- Service Quality Management
Accomplishments
- Certifications:
- ASE Certified Automotive Technician
- Multiple service training certificates from AC Delco, Motorcraft and Bosch
- Certified in handling of refrigerants, MACS, EPA Certified
- Corporate Training Management, Dale Carnegie
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Operations Manager
Alta Equipment Company
02.2019 - Current
Service Manager/ Multiple
General RV Centers IL
04.2017 - 02.2019
Interim Area Director of Service/Store Manager
Auto Plus, Pep Boys
12.2012 - 04.2017
Some College (No Degree) - Business Management, Intro Into Psychology
Oakton Community College
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