Martin Jr Balderas Santacruz
San Marcos,CA
Summary
Versatile and dynamic, with a proven track record at Menchie's Frozen Yogurt for enhancing team performance and customer satisfaction. Excels in motivational leadership and creative problem-solving, adept in bilingual communication. Demonstrated expertise in employee development and exceptional service, achieving significant improvements in operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Menchie's Frozen Yogurt
San Marcos, CA
10.2024 - 02.2025
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Performed daily cash counts, reconciling discrepancies to maintain accurate financial records.
- Operated cash register to process payments accurately and efficiently.
Caregiver
Silverado Memory Care Community
Encinitas, CA
06.2023 - 10.2025
- Assisted clients with maintaining good personal hygiene.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Beauty Advisor
Ulta Beauty Inc.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06-2018
Skills
- Creative problem solving
- Strong verbal and written communication
- Action planning
- Motivational leadership
- Complaint resolution
- Employee scheduling
- Team player with positive attitude
- Excellent customer service skills
- Bilingual, English and Spanish
Languages
Spanish
Professional
Timeline
Shift Leader
Menchie's Frozen Yogurt
10.2024 - 02.2025
Caregiver
Silverado Memory Care Community
06.2023 - 10.2025
Beauty Advisor
Ulta Beauty Inc.
High School Diploma -
San Marcos High School
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