Martin Lopez
Irvine,CA
Summary
Experienced professional with exceptional sales and customer service skills. Proven results in developing successful retail teams and driving business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Advisor
05.2023 - Current
- Connect with customers visiting the showroom, educate them on Tesla products to create new store opportunities and perform demo drives
- Maintain a healthy sales pipeline with opportunities and follow up regularly with prospects to close sales
- Provide the highest level of customer service throughout the full sales and delivery cycle
- Actively contribute to monthly sales and delivery targets by achieving and exceeding individual sales and KPI's.
Educator/ Key Leader
04.2022 - 05.2023
Lululemon
- Led and supported educators on the sales floor to ensure goal achievement and outstanding world-class guest experiences
- Engaged and connected with guests to provide unique customer experiences or resolve any issues during their visit
- Supported the learning and development of team members by providing ongoing feedback and coaching
- Partnered with operations assistant manager to assist with store safety and technology
- Focused on creating a fun and inclusive work environment.
Store Manager
ASICS America Corporation
01.2022 - 03.2022
- Managed all daily sales and service operations of a $2 million dollar volume store at the Carlsbad Premium Outlets with the goal of always exceeding customer expectations
- Responsible for leading all store leaders and mentored them to contribute to their ongoing learning & development
- Executed weekly floor-set updates, promotion changes and store markdowns
- Performed weekly audits of sales reports, inventory discrepancies, returns/ exchanges and cashflow.
Assistant Store Manager
ASICS America Corporation
06.2019 - 12.2021
- Supported the San Clemente location as the acting store manager from September thru December of 2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing KPI's
- Created weekly work schedules to accommodate business demands and oversaw payroll procedures
- Took the appropriate action to respond to employee and customer concerns
- Worked strategically with store manager to significantly raise customer satisfaction ratings and drive business during pandemic
- Actively recruited, onboarded and trained new talent.
Team Lead
10.2018 - 06.2019
- RYU (Respect Your Universe)
- Trained associates in applying effective sales methods and delivering quality customer service
- Developed relationships with clients, including local studios and fitness enthusiasts with the focus of creating a community
- Maintained company's visual merchandise standards and assisted visual merchandiser with merchandising new drops.
Assistant Store Manager
ASICS America Corporation
05.2018 - 09.2018
- Promoted professional growth and facilitated talent development of each associate to drive performance and surpass monthly targets
- Managed store operations using effective methods to maintain company standards
- Took on special assignments to support district manager and store manager with recruitment, team development and stock operations.
Team Lead
ASICS America Corporation
12.2015 - 05.2018
- Provided exceptional services and pleasant shopping experiences to retail customers
- Connected professionally with executives, directors, and managers from internal departments to process house account orders for marketing purposes
- Supported managers with team development and created a consistent operations' cadence for back of house.
Administrative Assistant Intern
08.2015 - 05.2016
- Long Beach State Athletics
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Created PowerPoint presentations for business development purposes
- Performed research to collect and record industry data
- Developed and updated spreadsheets or databases to track, analyze and report athlete performances.
Facility Supervisor
Long Beach State University
01.2015 - 01.2016
- Supervised the Kinesiology building during weekends and evenings
- Monitored safety compliance to maintain standards and protect club team members
- Filed incident reports and reported emergencies to campus police
- Served as point of contact for students seeking support and information regarding recreational & club sports.
Education
Bachelor of Arts - Recreation & Leisure Studies
California State University
Long Beach, CA05.2018
Skills
- Microsoft Word, Excel, Powerpoint
- Management Leadership Training Experience
Certification
- CA Salesperson License
- CPR, First Aid, AED
Timeline
Sales Advisor
05.2023 - Current
Educator/ Key Leader
04.2022 - 05.2023
Store Manager
ASICS America Corporation
01.2022 - 03.2022
Assistant Store Manager
ASICS America Corporation
06.2019 - 12.2021
Team Lead
10.2018 - 06.2019
Assistant Store Manager
ASICS America Corporation
05.2018 - 09.2018
Team Lead
ASICS America Corporation
12.2015 - 05.2018
Administrative Assistant Intern
08.2015 - 05.2016
Facility Supervisor
Long Beach State University
01.2015 - 01.2016
Lululemon
Bachelor of Arts - Recreation & Leisure Studies
California State University
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