Martin Marino
Chicago,IL
Summary
I am a highly motivated and results-oriented professional seeking a challenging role where I can contribute to the success of the company and advance my career. I am eager to take on new responsibilities and work in a dynamic environment that fosters growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Jiffy Lube
Chicago, US
02.2022 - 03.2024
- Directed and supervised staff to enhance customer satisfaction by delivering exceptional guest experience across multiple locations.
- Provide store-level leadership to Teammates through coaching, training, scheduling and performance management
- Manage the financial health of the store through sales, proper inventory/cash controls, store-level marketing, guest satisfaction and full Profit & Loss responsibility
- Build and develop a winning team through the use of recruiting tools, sound interview techniques and retention strategies
- Create Teammate work schedules, ensuring proper coverage and business needs are met
- Set the example for exceptional guest service, to include appropriate resolution of guest complaints
- Ensure the building, equipment and grounds are well maintained
- General Managers own the overall guest experience and oversee all operations at our Jiffy Lube stores
Bouncer/Security
PRIVATE SECURITY SERVICES
Chicago, US
10.2020 - 06.2023
- Warned persons of rule infractions or violations, and apprehend or evicted violators from premises, using force when necessary
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintained environment by monitoring and setting building and equipment controls
- Maintained organization's stability and reputation by complying with legal requirements
- Managed the daily attendance record for a range of 700 - 900 visitors on a regular basis.
Ground Maintenance
Vvs cleaning
Chicago, US
09.2021 - 01.2022
- Executed essential lawn care duties including mowing, edging, and applying fertilizers.
- Enhanced the outdoor aesthetic appeal by skillfully implementing gardening services to weed and mulch landscape beds
- Maintained a well-groomed landscape by neatly trimming hedges, shrubs and small trees
- Remove dead, damaged, or unwanted trees
- Plant flowers, trees, and shrubs
- Water lawns, landscapes, and gardens
- Monitor and maintain plant health
- Worked with power tools to fix minor issues
- Pressure washed various bricks and concrete walls to clean off any dirt ect…
- Sanitized any high traffic areas
- Painted walls that need to be painted
- Cleaned any vandalism off of any parts of the building
Shift Supervisor
Subway
Chicago, US
11.2020 - 10.2021
- Supervised the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained
- Demonstrated a complete understanding of menu items and explained them to guests accurately
- Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill
- Collects payment from guests and makes change
- Performs light paperwork duties as assigned
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift
Auto Detailer
Tesla
Orland Park, US
08.2018 - 10.2020
- Perform inspections and keep complete, accurate records of the vehicle's condition
- Move and park vehicles, deliver vehicles to correct locations, and pick owners up if needed
- Manage inventory and reorder supplies
- Respond to client inquiries and fulfill their requests
- Clean the interior and exterior of vehicles using a variety of products and methods
- Apply protective finishes to the exteriors of our customers' cars
- Perform inspections to ensure that each step of the cleaning process has been completed
- Answer any questions that customers have about their car detailing
Assistant Director of Security
Advanced Security Solutions
Chicago, US
08.2019 - 03.2020
- Assisted in the development of security policies and procedures for the organization.
- Provided guidance to security personnel on proactive measures to protect company assets.
- Conducted investigations into alleged breaches of security policy.
- Created reports detailing incidents requiring investigation or further action.
- Developed and maintained relationships with local law enforcement agencies.
- Organized emergency response drills to ensure readiness in case of actual emergencies.
- Investigated suspicious activity reported by employees or visitors to the facility.
- Participated in meetings with executive staff regarding sensitive information related to company operations.
- Responded quickly and efficiently to any alarms, incidents, or safety hazards encountered onsite.
- Coached new hires on company policies related to physical security requirements and protocols.
- Researched emerging technologies that could improve existing physical security processes.
- Ensured oversight for 2,000< daily guests
- Developed and implemented effective strategies for recruiting top talent.
Education
High school or equivalent -
Carl Schurz Highschool
06.2016
Skills
- Keyboard Proficiency
- Risk Management Strategies
- Management Role Experience
- Customer Engagement
- Physical Strength
- Skilled in Dispute Management
- Point Of Sale Operation
- Hospitality Experience
- Effective Communication
- Client Relationship Building
- Monitoring Systems
- Risk Management in Security
- Crime prevention methods
- De-Escalation Techniques
- Crowd Control
- Arrest procedures
- Weapons training
- First aid and CPR certified
- Investigative abilities
- Report Generation
- High level of integrity
- Public Safety
Certification
- 20 hr Training Certificate, Present
- FOID, Present
- CPR Certification, Present
- Driver's License, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Work motivation, Proficient, 06/01/21, Level of motivation and discipline applied toward work.
Accomplishments
- Achieved the prestigious Employee of the Month award for three consecutive months at Jiffy Lube Inc., demonstrating exceptional performance and dedication to the company.
- My high school recognized me with the 'Top Dog' Award, honoring my outstanding academic performance, excellent attendance, and exemplary behavior.
Languages
Spanish
Elementary
References
References available upon request.
Quote
¨Well done is better than well said.¨
-Benjamin Franklin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipGig WorkLocation Preference
On-SiteImportant To Me
Stock Options / Equity / Profit SharingWork-life balanceCareer advancementTimeline
General Manager
Jiffy Lube
02.2022 - 03.2024
Ground Maintenance
Vvs cleaning
09.2021 - 01.2022
Shift Supervisor
Subway
11.2020 - 10.2021
Bouncer/Security
PRIVATE SECURITY SERVICES
10.2020 - 06.2023
Assistant Director of Security
Advanced Security Solutions
08.2019 - 03.2020
Auto Detailer
Tesla
08.2018 - 10.2020
High school or equivalent -
Carl Schurz Highschool
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