Martin Morinigo

• Conducted regular maintenance checks on computers, servers, and other IT equipment.
• Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.
• Provided technical support for users experiencing hardware or software issues.
• Created user accounts, set up permissions, and monitored system security.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Coordinated hardware and software installations.
• Connected wires and cables to terminals and completed necessary paperwork for each work order.
• Reviewed project drawings to perform installation activities according to specifications.
• Installed and maintained telephone systems, including PBXs and key systems.
• Performed repairs on all types of telecommunications equipment such as phones, switches, routers, modems.
• Installed operating systems including Windows, Mac OS X, Linux, and Unix.

• Conducted research to identify new technologies that could improve operations.
• Developed and implemented IT policies and procedures to ensure compliance with industry standards.
• Managed the installation, configuration, maintenance, and troubleshooting of network systems.
• Collaborated with other departments to develop innovative solutions for complex problems.
• Monitored system performance and identified areas for improvement.
• Developed data security and disaster recovery procedures.
• Provided technical support to end users on a variety of issues.
• Created detailed documentation for software, hardware, and network configurations.
• Trained staff members on various aspects of computer usage and software applications.
• Oversaw the development of databases, websites, intranets, extranet's, and mobile applications.
• Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.

• Provided technical support for hardware, software, and network issues.
• Installed and configured computer hardware operating systems and applications according to customer requirements.
• Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
• Maintained an up-to-date inventory of hardware and software assets owned by the company.
• Assisted clients in developing and implementing IT strategies to improve business operations.
• Analyzed client's current system infrastructure and identified opportunities for improvement.

• Provided comprehensive technical support to customers via telephone, email and chat.
• Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
• Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
• Diagnosed hardware problems by running tests and troubleshooting techniques.
• Replaced defective components such as motherboards, hard drives, RAM, CPUs, power supplies, and video cards.
• Installed operating systems including Windows, Mac OS X, Linux, and Unix.
• Configured network settings for local area networks and wide area networks.

Unrelated experience

• Owner-Operator of paintball specialty pro shop
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.

• Manage support staff of 6
• Responsible for day to day operations of the computer room, that included the support and maintenance of 4 high capacity plotters, and the server room, back-ups, break-fix, and new user account creation
• Plan and manage migration from Win98/NT 4 0 to Windows 2000
• Responsible for tracking and procurement of all technology equipment
• Communicated with dept heads to help establish business unit’s needs and requirements
• Plan and manage projects, such as Win2k roll out and PC & Laptop re-imaging
• Established internal helpdesk-desktop support standards and procedures.
• Performed routine maintenance tasks such as patching servers, setting up new users and resetting passwords.
• Managed the installation of new hardware components such as servers, switches, routers and other devices.
• Assisted end-users with basic software applications such as MS Office Suite or browser configuration issues.

• Manage Helpdesk staff of 3 helpdesk technicians and 3 network engineers
• Provided technical support to end users on a variety of computer hardware and software applications.
• Diagnosed and resolved complex network problems, including server issues.
• Performed system maintenance tasks such as patching, security updates, and virus scanning.
• Ensured compliance with IT policies and procedures for all desktop systems.
• Developed documentation for IT processes and procedures related to desktop support activities.
• Monitored the performance of desktops, laptops, mobile devices, printers, scanners.
• Assisted in the installation of new computers and peripherals such as monitors, keyboards, mice.
• Managed user accounts within Active Directory ensuring proper permissions were granted appropriately.
• Troubleshot local area networks by running diagnostics tests and performing repairs as needed.
• Installed operating systems on workstations according to company standards.

• Responsible for first & second level hardware and software desktop support for 500 users
• Perform Y2K software upgrades and installation
• Headed group responsible for migration from cc:Mail to Outlook 98 on all desktops.
• Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
• Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
• Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
• Maintained inventory records of all installed hardware and software components in the environment.
• Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network.
• Upgraded existing hardware and software components when needed according to best practices.
• Installed and configured operating systems, application software and system management tools.

• Responsible for first level hardware & software desktop support for 175 users
• Provided technical support for users on system issues, including troubleshooting hardware and software applications.
• Performed system maintenance tasks such as backups, patching, upgrades and security measures.
• Configured network components such as routers, switches, firewalls, in accordance with best practices guidelines.
• Provided guidance and mentorship to junior team members on technical matters.
• Troubleshot and resolved problems with programs and systems.
• Maintained and created user account profiles and passwords, facilitating company-wide security.

• Team Leader Responsible for the implementation and completion of platform migration from Microsoft WIN95 & NT3 51 (Workstation & Server) to Microsoft NT 4.0 Workstation & Server
• Installed new workstations, laptops and other computer peripherals.
• Installed, configured, and tested network hardware, software, and cabling.
• Configured user accounts in Active Directory for access to corporate resources.
• Provided technical support for LAN users in resolving computer-related problems or questions.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
• Oversaw daily performance of computer systems.