MARTIN P. PUENTE

• Collaborated with IT teams with installation, configuration, and integration of CyberArk
• Resoled technical issues with CyberArk Accounts
• Created and managed CyberArk Safes.
• Conduct Audits of Privileged accounts and removal from AD and CyberArk.
• Created documentation for accessing CyberArk.
• Review Monthly and Annual SOX controls for IAM team,
• Maintain Knowledgebase with helpdesk requests around account lockouts/password changes/ and various procedures.
• Conducted training sessions for end-users and IT staff on proper usage of IAM tools and best practices, increasing overall compliance rates.

• Imaged and prepared over100+ Laptop/Desktops for New Hires/Contractors
• Tracked IT Assets in Service Now
• Managed data transfers for employees/contractors.
• Decommissioned outdated equipment, coordinating with recycling services for responsible disposal
• Explained technical information clearly to non-technical users to improve understanding and documented task in Service Now.

• Reviewed blueprints to establish pathway.
• Labeled, pulled, terminated, and tested cables to ensure 100% certification pass rate
• Communicated effectively with technicians and project managers on project progress.

Contractor for CenterPoint 2022-2023

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Streamlined IT operations processes for enhanced efficiency and reduced downtime.

Tire Center Manager

• Managed Budget to consistently achieve metrics.
• Ensured compliance with company policies and procedures through Audits.
• Cross Trained to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of 15+ employees

Produce Supervisor:

• Reported product ordering and shipping discrepancies to Audit
• Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
• Developed strong communication with team, fostering a positive work environment conducive to success.

Inventory Auditor

• Reviewed daily sales reports and located discrepancies in data.
• Counted all physical inventory and generated department audit reports.
• Identified control gaps in processes, procedures and suggested methods for improvement.
• Developed and enforced audit policies with management staff.