Martin Rallings
West End,NC
Summary
Dynamic PACS Administrator and Sr. Systems Analyst with a proven track record at Konica Minolta IT Services and Pinehurst Medical Clinic Inc. Specializes in system troubleshooting and strategic planning, enhancing system efficiency and user satisfaction. Excelled in fostering vendor relationships and mentoring teams, achieving significant improvements in PACS management and workflow optimization.
Wrote and maintained outbound and inbound HL7 Interfaces between multiple systems.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance ganizational objectives with dedication and enthusiasm. Offering 17 years of experience and specializing in Healthcare I.T. Adept at performing wide array of tests. Committed to maintaining highest safety and quality standards.
Overview
18
18
years of professional experience
Work History
Healthcare Customer Support / PACS Administrator
Konica Minolta IT Services
01.2015 - 06.2023
- Managed vendor relationships to ensure timely resolution of technical issues impacting system functionality or performance.
- Led training sessions for radiologists, technologists, and hospital staff on proper usage of PACS systems to enhance user proficiency.
- Reduced downtime during system upgrades by effectively planning and executing migration projects in collaboration with vendors and internal stakeholders.
- Promoted a culture of continuous improvement within the radiology department by regularly evaluating and recommending enhancements to current PACS processes and protocols.
- Collaborated with IT teams to implement necessary security measures, safeguarding sensitive patient information from unauthorized access.
- Enhanced overall system performance by monitoring and troubleshooting issues with PACS applications, servers, and networks.
- Implemented backup strategies for critical patient data recovery in case of system failures, ensuring minimal impact on clinical operations.
- Ensured seamless integration of new medical imaging technologies into the existing PACS infrastructure to support clinical needs.
- Consistently met HIPAA compliance requirements by implementing secure protocols for data storage, transmission, and retrieval processes.
- Coordinated with cross-functional teams during facility expansions or renovations to ensure minimal disruption to PACS services during construction phases.
- Established standardized procedures for quality assurance testing of newly acquired imaging equipment prior to integration into the existing PACS environment.
- Developed custom reports for management review, providing insights into utilization trends and opportunities for improvement.
- Optimized image accessibility through effective DICOM routing configuration for efficient sharing between departments and facilities.
- Maintained up-to-date knowledge of industry advancements and best practices in PACS administration to ensure sustained alignment with evolving standards and technologies.
- Facilitated communication between radiologists, referring physicians, technologists, and other relevant parties regarding specific image requests or concerns as needed.
- Evaluated images for technical quality and accuracy.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Trained and supervised new radiologic technologists and technicians.
- Repaired and troubleshot radiologic equipment.
Sr. Systems Analyst / Interim Director I.S. Dept.
Pinehurst Medical Clinic Inc.
06.2005 - 06.2014
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Pinpointed cost-effective improvements to system [Type] components for designated upgrades cycles.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Participated in acquiring and maintaining Outside Networking contracts.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Trained junior personnel during onboarding and through remedial education.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Documented ongoing system performance.
- Evaluated emerging technologies to stay current with industry trends, providing informed recommendations on potential improvements.
- Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
- Identified areas requiring further streamlining or automation resulting in cost savings without compromising service quality.
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting.
- Conducted thorough requirements analysis to accurately define project scope and deliverables for stakeholders.
- Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
- Developed custom reporting tools that provided valuable insights into business performance metrics for executive leadership teams.
- Analyzed user workflow and compliance.
- Streamlined business processes by automating manual tasks, increasing productivity and reducing errors.
- Led successful system migrations, ensuring minimal disruption to business operations during transitions.
- Coordinated application testing efforts, identifying defects early in development cycles and expediting resolution times.
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining quality standards for services rendered.
- Executed seamless integrations between disparate systems, enhancing data flow accuracy throughout the organization.
- Enhanced system efficiency by optimizing software applications and introducing new technologies.
- Improved end-user satisfaction through consistent delivery of high-quality technical support and training.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Associate of Science - Computer Science
University of Maryland, College Park
College Park, MDAssociate of Science - Aircraft Armament Systems Technology
Community College of The Air Force
Montgomery, ALSkills
- System troubleshooting
- Application integration
- Strategic planning
- Training and support
- Workflow optimization
- Hardware maintenance
- Software configuration
- Network administration
- PACS management
- Image archiving
- Disaster recovery planning
- DICOM protocol
- RIS integration
- Medical imaging expertise
- HL7 standards
- Problem-solving
Languages
Dutch
Limited Working
Timeline
Healthcare Customer Support / PACS Administrator
Konica Minolta IT Services
01.2015 - 06.2023
Sr. Systems Analyst / Interim Director I.S. Dept.
Pinehurst Medical Clinic Inc.
06.2005 - 06.2014
Associate of Science - Computer Science
University of Maryland, College Park
Associate of Science - Aircraft Armament Systems Technology
Community College of The Air Force
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