MARTIN RAMIREZ
McAllen
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Business Owner
Pharr Auto Used Parts
11.2017 - Current
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Enhanced online presence through social media engagement and targeted advertising campaigns.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Ticket Booth Associate
Cinemark Theaters
05.2012 - 07.2014
- Managed daily operations, ensuring seamless customer service and efficient workflow.
- Trained new associates on operational procedures and safety protocols.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Assisted in scheduling staff shifts to align with peak business hours.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Enhanced ticketing processes, improving transaction speed during busy periods.
Education
Associate of Arts - Business Administration
South Texas College
McAllen, TX05-2016
High School Diploma -
Sharyland Highschool
Mission, TX06-2014
Skills
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Purchasing and planning
- Issue resolution
- Budget control
- Staff management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Owner
Pharr Auto Used Parts
11.2017 - Current
Ticket Booth Associate
Cinemark Theaters
05.2012 - 07.2014
Associate of Arts - Business Administration
South Texas College
High School Diploma -
Sharyland Highschool