Martins Arukwe

Community Health Systems (CHS) is a major healthcare provider in the United States, with a strong focus on developing and operating healthcare delivery systems spanning 16 states and 1,079 care facilities. Led the Windows 7 remediation program for over 300 facilities that entailed software, hardware and server upgrade.

• Strategic IT Leadership: Utilized JIRA and ServiceNow. Collaborated closely with demand teams to convert approved purchase orders into actionable projects, ensuring all undertakings aligned with CHS's strategic goals and OCIO framework.
• Stakeholder Management: Enhanced visibility for stakeholders across 300+ facilities participating in the WIN 7 remediation program. This encompassed comprehensive hardware, software, and server updates, ensuring facilities were all up-to-date, keeping the organization at the forefront in the healthcare industry. I utilized JIRA and Trello.
• Vendor Collaboration: Using Jira, initiated and maintained robust vendor relationships, ensuring a clear point of contact for each project, thus streamlining communication and project delivery timelines.
• Cross-Functional Management: Worked hand-in-hand with facility-designated project managers, establishing timelines, pinpointing challenges, evaluating risks, and efficiently managing budgets.
• Financial Oversight/Budget Management: Designed and maintained a financial tracker on ServiceNow and Google Sheets, guaranteeing meticulous budget tracking and allocation for each initiative. Successfully managed a $25M budget with 96% accuracy, optimizing resource allocation.
• Data Analytics & Reporting: Spearheaded the creation of a dynamic dashboard on Google Sheets, which became pivotal in tracking project progress, reporting statuses, and highlighting potential risks or issues.
• Communication Excellence: Developed a systematic communication log using Google Sheets, ensuring transparency and consistency in interactions with vendors and project managers.
• Risk & Change Management: Continually identified, observed, and mitigated potential risks in alignment with applied risk matrix and PMI standards, ensuring projects remained on track and met the gold standard of healthcare IT requirements.

The Illinois Emergency Management Agency (IEMA) is responsible for readying Illinois for a range of disasters, including natural, manmade, or technological. I spearheaded the COVID mass vaccination and outreach program, which encompassed efforts in outreach, integrating electronic medical record systems, and infrastructure development.

• Strategic Initiative Leadership: Directed the comprehensive implementation of the Epic Electronic Health Record (EHR) system across over 30 drive-thru vaccination clinics, working in close collaboration with DevOps teams. Leveraged Figma for system design prototyping and JIRA for agile project management, ensuring swift and effective deployment.
• User Experience Enhancement: Improved the user interface within the Epic EHR system, notably enhancing user retention by 15%. This was achieved by partnering with UX teams and employing Sketch and InVision for iterative design enhancements, focusing on ease of use for healthcare professionals.
• Data-Driven Strategy: Utilized Google Analytics and BigQuery to analyze user behavior within the EHR system, leading to strategic feature enhancements that resulted in a 20% increase in daily active users among medical staff, demonstrating the program’s growing effectiveness and reach.
• Cross-Functional Team Leadership: Orchestrated a collaborative effort between engineering, design, and vendor teams to expedite the EHR system's deployment by 25% faster than the industry standard, utilizing Slack and Trello for seamless communication and project tracking.
• Effective Stakeholder Engagement: Implemented weekly debriefs with senior leadership via Google Workspace, securing ongoing support and necessary resources for the vaccination program, thereby ensuring its success and scalability.
• Continuous System Improvement: Spearheaded A/B testing initiatives using Optimizely to enhance the EHR system, achieving a 10% improvement in conversion rates. This ongoing refinement process was critical in adapting to the evolving needs of the vaccination program.
• Agile Project Management: Effectively managed a team of project managers, employing JIRA to maintain agility across all projects, ensuring that each initiative adapted swiftly to changing requirements and challenges.
• Customer-Centric Feedback Implementation: Actively sought and incorporated feedback from medical practitioners using the EHR systems at drive-thru clinics, ensuring the system met the end-users' needs and facilitated a smooth vaccination process.
• Innovation Leadership: Initiated an agency-wide hackathon using Miro, fostering a culture of innovation and collaboration. This creative endeavor contributed significantly to refining the vaccination program, positioning Illinois as one of the most vaccinated states in the USA.

As the CRM Implementation Project Manager, I spearheaded the integration of RouteGenie, a CRM system specifically designed for NEMT operations, focusing on enhancing operational efficiencies, customer service, and stakeholder engagement.

Key Achievements:

• Needs Assessment and System Selection: Conducted a detailed analysis of operational needs versus available CRM solutions, ultimately selecting RouteGenie due to its robust capabilities in scheduling, dispatching, and real-time tracking, leading to a 30% improvement in dispatch efficiency.
• Workflow Design and Implementation: Designed and implemented customized workflows in RouteGenie, achieving a 25% reduction in customer response times, thereby enhancing client satisfaction and service reliability.
• Technology Optimization: Leveraged RouteGenie's advanced features for optimized route planning and client interactions, which significantly improved service punctuality and operational transparency.
• Training and Change Management: Developed and executed comprehensive training programs on RouteGenie for staff and management, ensuring high adoption rates and minimizing disruption during the CRM transition.
• Performance Metrics and Continuous Improvement: Set up key performance indicators within RouteGenie to monitor effectiveness, using these metrics to initiate continuous improvements that further boosted CRM utilization and business processes.

• Project Leadership in FinTech: Successfully led the development of a customer payment portal for Satori Mortgage, enhancing customer experience and financial transaction efficiency.
• Strategic Use of Agile Tools: Utilized JIRA for agile project management, ensuring project milestones were met efficiently with a focus on continuous improvement and iteration.
• User Experience (UX) Enhancement: Collaborated closely with UX teams, employing Figma for prototyping and user interface design, leading to an intuitive and user-friendly payment portal.
• Data Analytics for Informed Decision-Making: Leveraged Google Analytics to understand customer usage patterns, driving enhancements that significantly improved the portal's usability and functionality.
• Effective Cross-Functional Team Collaboration: Fostered a collaborative environment across engineering, design, and marketing teams using Slack and Trello, enhancing project communication and productivity.
• Market Insight and Strategy Implementation: Conducted thorough market analysis to align the payment portal's development with current financial service trends, utilizing Tableau for clear data visualization and strategy formulation.
• Stakeholder Engagement and Reporting: Implemented a structured communication strategy with Satori Mortgage's senior leadership, ensuring alignment and support for the project through effective use of Google Workspace for presentations and reports.
• Customer-Centric Development Approach: Integrated customer feedback into the development process, employing direct surveys to refine the payment portal, which significantly enhanced user satisfaction and engagement.
• Agile Project Management Excellence: Directed a diverse project team using Asana alongside JIRA, maintaining high productivity and meeting 95% of sprint goals within the planned timelines.
• Innovation and Continuous Improvement: Initiated and led a project review and ideation phase that incorporated A/B testing with tools like Optimizely, resulting in actionable insights that further optimized the payment portal's performance and customer appeal