Martirous Yacoub
Euless,TX
Summary
Dynamic Sales Associate and Project Manager with proven success at Apex Premier Roofing & Royal Renovations excelling in customer relationship management and project coordination. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Skilled in multitasking and maintaining high-quality standards, consistently meeting project deadlines while fostering team collaboration.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in any desired Position needed
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate/Project Manager
Apex Premier Roofing & General Contracting
06.2025 - Current
- Sold Roofs and Construction Projects and managed them
- Participated in training sessions to enhance product knowledge and sales techniques continuously.
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Assisted in resource allocation to optimize team performance and project efficiency.
- Developed project documentation, including plans, reports, and meeting agendas.
- Conducted project meetings to gather updates and maintain alignment among team members.
- Contbuted to maintaining a clean and organized sales environment for optimal customer experience.
- Assisted customers in product selection and provided detailed information on roofing services.
- Demonstrated effective communication skills by addressing customer inquiries and resolving issues promptly.
- Maintained knowledge of industry trends and materials to support informed sales conversations.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Wendy's Crew
Latrelles Management
09.2024 - 10.2025
- Licensed food handler
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Operated kitchen equipment safely, adhering to health and safety guidelines.
- Assisted in food preparation, ensuring quality standards were consistently met.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new crew members on standard operating procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Sales Associate/Project Manager
Royal Renovations
05.2025 - 08.2025
- Assisted customers in product selection and provided detailed information on roofing services.
- Utilized CRM software to track customer interactions and manage follow-up activities effectively.
- Demonstrated effective communication skills by addressing customer inquiries and resolving issues promptly.
- Supported inventory management by monitoring stock levels and assisting with restocking efforts.
- Participated in training sessions to enhance product knowledge and sales techniques continuously.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Junior At LD Bell High School - Sales/Project Manager in Construction & Roofing
LD Bell High School
Hurst, TXSkills
- Customer relationship management
- Project coordination
- Sales techniques
- Product knowledge
- Time management
- Effective communication
- Team collaboration
- Problem resolution
- Workflow optimization
- Inventory management
- Multitasking capabilities
- Training and onboarding
- Service delivery
- Quality assurance standards
- Cleanliness and organization
- Customer engagement strategies
- Scheduling and planning
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Meeting deadlines
- Upselling
- Retail store operations
- Cleaning techniques
- Sales training
- Sales goals attainment
- Negotiation tactics
- Business development
- Fraud detection
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
- Customer engagement
Accomplishments
- Brought in 8+ new customers a month.
- Awarded “employability skills certificate from Gene A. Buinger Career in technical education Academy” on the 30th of October 2025
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed construction/roofing job sites
Certification
Certification in employability skills from Gene A. Buinger career in technical education Academy
Drivers license
- Drivers license
- Food handler license
Languages
English
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual
Timeline
Sales Associate/Project Manager
Apex Premier Roofing & General Contracting
06.2025 - Current
Sales Associate/Project Manager
Royal Renovations
05.2025 - 08.2025
Wendy's Crew
Latrelles Management
09.2024 - 10.2025
Junior At LD Bell High School - Sales/Project Manager in Construction & Roofing
LD Bell High School
Gene A. Buinger Career & Technical Education Academy certified employability skills
Successfully demonstrated to an advanced level, the personal skills identified as desirable in the workplace and is hereby awarded employability skills certificate the Academy administration.
Demonstrate an advanced level of employability skills in:
- Legal studies in practice
- Court systems and practice
- Law in public safety
- Nutrition and wellness