Stefania Guataquira
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to learn new skills you might require. Great multitasker with training in Barista management and extensive experience in costumer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Barista
Urban Press
03.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cashier Supervisor
Wings And Things
10.2019 - 10.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier and Barista
Maison Kayser
05.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Colegio Agustiniano
Bogota, Colombia11.2018
GED -
Adult Education School 2
Queens, NY03.2023
Skills
- Special Event Orders
- Credit Card Transaction Processing
- Assigning Tables
- Positive Atmosphere Promotion
- Teamwork
- Initiative
- Attention to detail
- Fast learning
- Organization
- Costumer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Barista
Urban Press
03.2023 - 08.2023
Cashier Supervisor
Wings And Things
10.2019 - 10.2020
Cashier and Barista
Maison Kayser
05.2019 - 10.2019
High School Diploma -
Colegio Agustiniano
GED -
Adult Education School 2
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