Summary
Overview
Work History
Education
Skills
Timeline
Manager

Martisha Randall

Atlanta,GA

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Dough In The Box through effective communication and complex problem-solving. Skilled in staff training and development, adept at adapting to new challenges. Demonstrated ability to improve operational efficiency, boasting significant experience in both customer service and financial management.

Overview

29
29
years of professional experience

Work History

Manager

Dough In The Box
06.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Warehouse Operator

Amazon Fresh
02.2017 - 06.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced processing time for inbound shipments, meticulously organizing goods upon arrival.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.

Shift Leader

Einstein Bagels
08.2013 - 12.2016
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Ride Operator

Stone Mountain Park
10.2012 - 02.2013
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.

Temp Worker

ManpowerGroup
07.2007 - 09.2012
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.

Shift Leader

Wild Adventures Theme Park
05.2004 - 06.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier Team Lead

McDonald's
06.1999 - 08.1999
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Dietary Aide

Crestwood Nursing Home
06.1996 - 02.1998
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

High School Diploma -

Brooks High School
Quitman, GA
05.1997

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Development
  • Expense Tracking
  • Financial Management
  • Customer Service
  • Computer Skills

Timeline

Manager

Dough In The Box
06.2021 - Current

Warehouse Operator

Amazon Fresh
02.2017 - 06.2019

Shift Leader

Einstein Bagels
08.2013 - 12.2016

Ride Operator

Stone Mountain Park
10.2012 - 02.2013

Temp Worker

ManpowerGroup
07.2007 - 09.2012

Shift Leader

Wild Adventures Theme Park
05.2004 - 06.2006

Cashier Team Lead

McDonald's
06.1999 - 08.1999

Dietary Aide

Crestwood Nursing Home
06.1996 - 02.1998

High School Diploma -

Brooks High School

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Martisha Randall