Hi, I’m
Martisha Suttles
Administrative Professional
Bay City,MI
Summary
Engaged Administrative Professional currently pursuing a degree in psychology with experience performing clerical duties. Can manage a set or flexible schedule. Has experience in filing, scheduling, recordkeeping, data entry, computing, operating office machines, cleaning, and answering phones. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. I am seeking to facilitate business excellence.
Overview
11
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Sheikh Management
General Cleaner
1 2024 - Current
Job overview
- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Maintained cleanliness and orderliness of assigned areas according to established standards
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Stocked and replenished restroom supplies such as toilet paper, soap, and paper towels
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Followed safety procedures when handling cleaning chemicals to prevent accidents or injuries
- Responded promptly to customer requests for additional cleaning services
- Received positive feedback from customers on cleanliness standards maintained throughout the facility
- Demonstrated attention to detail by thoroughly inspecting cleaned areas for any missed spots or dirt
- Worked independently without direct supervision while maintaining high-quality work standards.
Alliance Obstetrics & Gynecology
Front Desk Support Staff
01.2023 - 01.2024
Job overview
- Greeted patients in a friendly manner as they check out and offer them welcoming and prompt assistance while coordinating the patients care
- Reviewed the provider's orders to determine the necessary treatment plan
- Collect outstanding balances, coinsurance, deductibles, co-pays and self pay balances that are owed at the time of checkout
- Scheduled prenatal appointments according to antenatal testing ordered for obstetric care
- Answered inbound phone calls as well as making outbound phone calls to schedule appointments
- Directed urgent calls to triage nurses and ensured that action is taken
- Multitasking to ensure the office runs efficiently
- Distributing and managing correspondence to patients and staff
- Obtained accurate and complete information for the Ob/Gyn care and forwarded to the appropriate Medical Assistant/Physician according to practice protocols
- Maintained patient confidentiality
- Assisted with birthing classes held after hours at the clinic
- Coached new employees on administrative procedures, company policies, and performance standards
- Helped with administrative support including organizing files, entering data, and drafting messages to expedite patient response
- Communicated effectively with management to seek areas of improvement within my position and to improve standard operative procedures
- Maintained scheduled clinic hours and assisted with daily clinic operations as determined by my supervisor
- Maintained a neat workstation
- Securing the clinic at the end of the day
- Working with Microsoft Office processes
- Performed various clerical functions including record keeping, computing, copying documents, and processing information within the departments online filing system
- Completed various simultaneous jobs to support the departments operational needs.
Meridian Professional Psychological Consultants
Administrative Assistant
09.2020 - 01.2023
Job overview
- Welcoming and greeting visitors to the office
- Overseeing clerical responsibilities like managing office paperwork, responding to emails, and returning missed calls/messages
- Helped with administrative support including coordinating files, sorting files, and drafting messages to expedite response
- Managing and distributing information within the office to clients and staff
- Answering phones and scheduling appointments
- Generating psychological tests and reports
- Maintaining files and record keeping
- Scanning, Copying, Faxing, and Mailing correspondence
- Billing and processing payments
- Navigating insurance websites
- Sending in Lab orders and calling in medications
- Multitasking to ensure the office runs smoothly
- Taking and delivering messages to office staff such as therapists, psychologists, and psychiatrists
- Handled client correspondence and tracked records to foster office excellence
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Maintained scheduled office hours and assisted with daily office operations as determined by my supervisor
- Communicated effectively with management and supervisor while openly accepting critiques and suggestions for areas of improvement
- Trained new administrative assistants for the office's second location
- Created a referral form, cover sheet, intake form, and more files to improve office efficiency.
Michigan Department of Corrections
Student Assistant
02.2019 - 06.2020
Job overview
- Managing and distributing information within the office of probation and parole services
- Helped with administrative support including coordinating files, sorting files, and drafting messages to expedite response
- Kept physical files and digitized records organized for easy updating in retrieval by authorized team members
- Monitored the parole discharge units mailbox - assisting agents with questions and various other MDOC staff promptly
- Completed a range of simultaneous jobs to support the departments operational needs
- Drafted word documents to help with daily tasks
- Typing correspondence responding to emails and entering data/computing
- Created training materials and coached new employees on administrative procedures, company policies, and performance standards
- Developed an updated spreadsheet and databases to track analyze and report on performance and data
- Handled client correspondence and tracked records to foster office efficiency
- Executed record filing system to improve document organization and management
- Communicated effectively with management and supervisor while openly accepting critiques and suggestions for areas of improvement
- Compiled statistical data, such as inmate discharges, deaths, and parole extensions
- Reviewed and updated inmate correspondence files and the department database.
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY
Student Assistant
01.2018 - 08.2018
Job overview
- Assisted MSHDA's Michigan State Historic Preservation Office with converting paper records to electronic records
- Reported back to supervisor and management to receive day-to-day tasks and responsibilities
- Used Microsoft Excel to develop data-tracking spreadsheets
- Performed various clerical functions including filing, record keeping, and copying documents
- Sorted and filed important documents
- Typed correspondence and entered data from hard copies into the departments online filing system
- Maintained scheduled office hours and assisted with daily office operations as determined by my supervisor
- Organized files and maintained a neat office environment
- Updated departments webpage with new information
- Operated office machines
- Executed efficient time management when completing various tasks.
Party City
Sales Associate
09.2016 - 10.2017
Job overview
- Greeted customers and responded to customer inquiries
- Inflated balloons and prepared balloon orders
- Stocked merchandise and organized racks and shelves to maintain sales floor appearance
- Engaged customers and promoted specific merchandise
- Cashiering
- Promoted from temporary employee to part-time employee
- Cleaned bathrooms and vacuumed/swept the store
- Trained and developed new sales team associates in product selling techniques and company procedures
- Analyzed and properly processed product returns while assisting customers with finding alternative merchandise to meet needs
- Cross-selling products and delivered high-level assistance by locating products and checking the store system for merchandise at other store sites
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Produced excellent customer service.
Class "A" Tutoring
Tutoring Assistant
01.2014 - 08.2016
Job overview
- Responsible for supervising groups of students, providing discipline, assisting with homework, and serving as a role model
- Met students after school and went over their homework assignments in the applicable subject area
- Excelled in assisting with mathematics
- Asked about specific topics or subject areas that are difficult
- Reviewed recent homework assignments, and test scores, and worked through problems or questions that students did not answer correctly
- Employed proven study eighth to prepare for upcoming tests and quizzes
- Took notes during tutoring sessions, so I can follow up with the student and supervisor later
- Created special handouts, study guides, and assessments to evaluate and boost students knowledge
- Structured activities for interactive learning including word analysis, reading comprehension, and fluency skills
- Managed, filed, and organized documents.
Education
Delta College
Some College from Psychology
08.2024 - Current
Lansing Community College
Some College from Psychology
08.2018 - 05.2020
J.W. Sexton High School
High school diploma
09.2014 - 05.2018
Skills
Memorization
Cashiering
Verbal and Written Communication
Multitasking
Customer service
Customer support
Decision making
Detail oriented
Operating Office Machines
Internet/Computer Skills
Mathematics
Sorting and filing
Microsoft Office Processes
Tutoring
Upselling
Organizational skills
Microsoft Excel
Typing
Entering Data/Computing
Administrative experience
Medical office experience
Time management
Front desk
Patient service
Medical administrative support
Computer literacy
Computer skills
Clerical Experience
Phone triage
Phone etiquette
Medical Records
EMR Systems
Medical Scheduling
Insurance Verification
Efficient cleaning
Certification
Driver's License
Relocation
- Saginaw, MI
- Midland, MI
Skills Assessments
- Medical receptionist skills, Proficient, 08/01/23, Managing physician schedules and maintaining accurate patient records
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Spreadsheets with Microsoft Excel, Proficient, 04/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Working with MS Word documents, Proficient, 04/01/24, Knowledge of various Microsoft Word features, functions, and techniques
- Protecting patient privacy, Proficient, 12/01/22, Understanding privacy rules and regulations associated with patient records
- Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 05/01/22, Level of motivation and discipline applied toward work
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical billing, Proficient, 05/01/24, Understanding the procedures and forms used for medical billing
- Data entry: Attention to detail, Proficient, 12/01/22, Maintaining data integrity by detecting errors
- Cleaner fit, Proficient, 06/01/22, Measures the traits that are important for successful cleaners
- Teamwork: Interpersonal skills, Proficient, 01/01/24, Responding to challenging team situations at work
Timeline
Delta College
Some College from Psychology
08.2024 - Current
Front Desk Support Staff
Alliance Obstetrics & Gynecology
01.2023 - 01.2024
Administrative Assistant
Meridian Professional Psychological Consultants
09.2020 - 01.2023
Student Assistant
Michigan Department of Corrections
02.2019 - 06.2020
Lansing Community College
Some College from Psychology
08.2018 - 05.2020
Student Assistant
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY
01.2018 - 08.2018
Sales Associate
Party City
09.2016 - 10.2017
J.W. Sexton High School
High school diploma
09.2014 - 05.2018
Tutoring Assistant
Class "A" Tutoring
01.2014 - 08.2016
General Cleaner
Sheikh Management
1 2024 - Current