Hi, I’m
Martisha Suttles
Administrative Professional
Bay City,MI
Summary
Engaged Administrative Professional currently pursuing a degree in psychology with experience performing clerical duties. Can manage a set or flexible schedule. Has experience in filing, scheduling, recordkeeping, data entry, computing, operating office machines, cleaning, and answering phones. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. I am seeking to facilitate business excellence.
Overview
11
years of professional experience
6
years of post-secondary education
1
Certification
Work History
Sheikh Management
General Cleaner
1 2024 - Current
Job overview
- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Maintained cleanliness and orderliness of assigned areas according to established standards
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Stocked and replenished restroom supplies such as toilet paper, soap, and paper towels
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Followed safety procedures when handling cleaning chemicals to prevent accidents or injuries
- Responded promptly to customer requests for additional cleaning services
- Received positive feedback from customers on cleanliness standards maintained throughout the facility
- Demonstrated attention to detail by thoroughly inspecting cleaned areas for any missed spots or dirt
- Worked independently without direct supervision while maintaining high-quality work standards.
Alliance Obstetrics & Gynecology
Front Desk Support Staff
01.2023 - 01.2024
Job overview
- Greeted patients in a friendly manner as they check out and offer them welcoming and prompt assistance while coordinating the patients care
- Reviewed the provider's orders to determine the necessary treatment plan
- Collect outstanding balances, coinsurance, deductibles, co-pays and self pay balances that are owed at the time of checkout
- Scheduled prenatal appointments according to antenatal testing ordered for obstetric care
- Answered inbound phone calls as well as making outbound phone calls to schedule appointments
- Directed urgent calls to triage nurses and ensured that action is taken
- Multitasking to ensure the office runs efficiently
- Distributing and managing correspondence to patients and staff
- Obtained accurate and complete information for the Ob/Gyn care and forwarded to the appropriate Medical Assistant/Physician according to practice protocols
- Maintained patient confidentiality
- Assisted with birthing classes held after hours at the clinic
- Coached new employees on administrative procedures, company policies, and performance standards
- Helped with administrative support including organizing files, entering data, and drafting messages to expedite patient response
- Communicated effectively with management to seek areas of improvement within my position and to improve standard operative procedures
- Maintained scheduled clinic hours and assisted with daily clinic operations as determined by my supervisor
- Maintained a neat workstation
- Securing the clinic at the end of the day
- Working with Microsoft Office processes
- Performed various clerical functions including record keeping, computing, copying documents, and processing information within the departments online filing system
- Completed various simultaneous jobs to support the departments operational needs.
Meridian Professional Psychological Consultants
Administrative Assistant
09.2020 - 01.2023
Job overview
- Welcoming and greeting visitors to the office
- Overseeing clerical responsibilities like managing office paperwork, responding to emails, and returning missed calls/messages
- Helped with administrative support including coordinating files, sorting files, and drafting messages to expedite response
- Managing and distributing information within the office to clients and staff
- Answering phones and scheduling appointments
- Generating psychological tests and reports
- Maintaining files and record keeping
- Scanning, Copying, Faxing, and Mailing correspondence
- Billing and processing payments
- Navigating insurance websites
- Sending in Lab orders and calling in medications
- Multitasking to ensure the office runs smoothly
- Taking and delivering messages to office staff such as therapists, psychologists, and psychiatrists
- Handled client correspondence and tracked records to foster office excellence
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Maintained scheduled office hours and assisted with daily office operations as determined by my supervisor
- Communicated effectively with management and supervisor while openly accepting critiques and suggestions for areas of improvement
- Trained new administrative assistants for the office's second location
- Created a referral form, cover sheet, intake form, and more files to improve office efficiency.
Michigan Department of Corrections
Student Assistant
02.2019 - 06.2020
Job overview
- Managing and distributing information within the office of probation and parole services
- Helped with administrative support including coordinating files, sorting files, and drafting messages to expedite response
- Kept physical files and digitized records organized for easy updating in retrieval by authorized team members
- Monitored the parole discharge units mailbox - assisting agents with questions and various other MDOC staff promptly
- Completed a range of simultaneous jobs to support the departments operational needs
- Drafted word documents to help with daily tasks
- Typing correspondence responding to emails and entering data/computing
- Created training materials and coached new employees on administrative procedures, company policies, and performance standards
- Developed an updated spreadsheet and databases to track analyze and report on performance and data
- Handled client correspondence and tracked records to foster office efficiency
- Executed record filing system to improve document organization and management
- Communicated effectively with management and supervisor while openly accepting critiques and suggestions for areas of improvement
- Compiled statistical data, such as inmate discharges, deaths, and parole extensions
- Reviewed and updated inmate correspondence files and the department database.
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY
Student Assistant
01.2018 - 08.2018
Job overview
- Assisted MSHDA's Michigan State Historic Preservation Office with converting paper records to electronic records
- Reported back to supervisor and management to receive day-to-day tasks and responsibilities
- Used Microsoft Excel to develop data-tracking spreadsheets
- Performed various clerical functions including filing, record keeping, and copying documents
- Sorted and filed important documents
- Typed correspondence and entered data from hard copies into the departments online filing system
- Maintained scheduled office hours and assisted with daily office operations as determined by my supervisor
- Organized files and maintained a neat office environment
- Updated departments webpage with new information
- Operated office machines
- Executed efficient time management when completing various tasks.
Party City
Sales Associate
09.2016 - 10.2017
Job overview
- Greeted customers and responded to customer inquiries
- Inflated balloons and prepared balloon orders
- Stocked merchandise and organized racks and shelves to maintain sales floor appearance
- Engaged customers and promoted specific merchandise
- Cashiering
- Promoted from temporary employee to part-time employee
- Cleaned bathrooms and vacuumed/swept the store
- Trained and developed new sales team associates in product selling techniques and company procedures
- Analyzed and properly processed product returns while assisting customers with finding alternative merchandise to meet needs
- Cross-selling products and delivered high-level assistance by locating products and checking the store system for merchandise at other store sites
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Produced excellent customer service.
Class "A" Tutoring
Tutoring Assistant
01.2014 - 08.2016
Job overview
- Responsible for supervising groups of students, providing discipline, assisting with homework, and serving as a role model
- Met students after school and went over their homework assignments in the applicable subject area
- Excelled in assisting with mathematics
- Asked about specific topics or subject areas that are difficult
- Reviewed recent homework assignments, and test scores, and worked through problems or questions that students did not answer correctly
- Employed proven study eighth to prepare for upcoming tests and quizzes
- Took notes during tutoring sessions, so I can follow up with the student and supervisor later
- Created special handouts, study guides, and assessments to evaluate and boost students knowledge
- Structured activities for interactive learning including word analysis, reading comprehension, and fluency skills
- Managed, filed, and organized documents.
Education
Delta College
Some College from Psychology
08.2024 - Current
Lansing Community College
Some College from Psychology
08.2018 - 05.2020
J.W. Sexton High School
High school diploma
09.2014 - 05.2018
Skills
Memorization
Certification
Driver's License
Relocation
- Saginaw, MI
- Midland, MI
Skills Assessments
- Medical receptionist skills, Proficient, 08/01/23, Managing physician schedules and maintaining accurate patient records
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Spreadsheets with Microsoft Excel, Proficient, 04/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Retail customer service, Proficient, 05/01/22, Responding to customer situations in a retail setting
- Working with MS Word documents, Proficient, 04/01/24, Knowledge of various Microsoft Word features, functions, and techniques
- Protecting patient privacy, Proficient, 12/01/22, Understanding privacy rules and regulations associated with patient records
- Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 05/01/22, Level of motivation and discipline applied toward work
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical billing, Proficient, 05/01/24, Understanding the procedures and forms used for medical billing
- Data entry: Attention to detail, Proficient, 12/01/22, Maintaining data integrity by detecting errors
- Cleaner fit, Proficient, 06/01/22, Measures the traits that are important for successful cleaners
- Teamwork: Interpersonal skills, Proficient, 01/01/24, Responding to challenging team situations at work
Timeline
Delta College
Some College from Psychology
08.2024 - Current
Front Desk Support Staff
Alliance Obstetrics & Gynecology
01.2023 - 01.2024
Administrative Assistant
Meridian Professional Psychological Consultants
09.2020 - 01.2023
Student Assistant
Michigan Department of Corrections
02.2019 - 06.2020
Lansing Community College
Some College from Psychology
08.2018 - 05.2020
Student Assistant
MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY
01.2018 - 08.2018
Sales Associate
Party City
09.2016 - 10.2017
J.W. Sexton High School
High school diploma
09.2014 - 05.2018
Tutoring Assistant
Class "A" Tutoring
01.2014 - 08.2016
General Cleaner
Sheikh Management
1 2024 - Current
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