Martisha Wiliiams

• Greeting patients, verifying personal information, updating medical records, collecting co-pays and processing payments.
• Booking new appointments, rescheduling existing appointments, managing cancellations and no-shows.
• Checking patient insurance eligibility, verifying benefits and obtaining pre-authorizations
• Filing medical records, updating patient information in electronic health records (EHR).
• Preparing billing documents, submitting claims to insurance companies
• Answering patient questions, providing basic health information, addressing concerns.

• Taking patient calls, booking appointments, and managing the doctor's schedule based on availability and appointment type.
• Collecting patient information, updating medical records, and verifying insurance details.
• Answering incoming calls, addressing patient inquiries, and taking messages.
• Handling cancellations and rescheduling appointments.
• Maintaining a waiting list for appointments and notifying patients when openings occur.

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of (30) employees, providing guidance and support to maximize productivity

• Implemented new scheduling system that optimized staff allocation and reduced labor costs.

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.

• Created training materials and conducted training sessions for new hires on company policies and procedures.

Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development.

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficienc