Martiska Thompson
Miami
Summary
Skilled program director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage several years' experience the field to take on challenging role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Director
Belafonte Tacolcy Center
Miami
03.2018 - Current
- Established relationships with key stakeholders to build trust in the organization's mission.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Compiled reports on program outcomes for internal and external stakeholders.
- Provided leadership in developing innovative approaches to meet program goals.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Supported marketing efforts by providing content for promotional materials.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Developed strategies to increase public awareness of the organization's services.
- Researched funding opportunities to support program initiatives.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Conducted needs assessments and developed program objectives.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Collaborated with external partners to leverage resources for the program's success.
- Reviewed existing programs and identified areas of improvement or expansion.
- Maintained communication with clients throughout their involvement in the program.
- Monitored performance metrics to evaluate effectiveness of programs.
- Created and implemented new policies and procedures for the program.
- Directed staff training on technical aspects of programming activities.
- Spearheaded program planning and staff development to promote growth.
- Collected key program data and analysis to support continuous improvement.
- Wrote proposals and reports for general and specific program support.
Site Coordinator
Belafonte Tacolcy Center
Miami
06.2016 - 03.2018
- Ensured compliance with all applicable regulations related to the event.
- Collaborated with internal departments to coordinate resources for events.
- Monitored event budget and tracked expenditures.
- Maintained accurate records of employee attendance and payroll information.
- Created communications materials including brochures, flyers, posters.
- Provided customer service support to attendees during the events.
- Assisted in developing event agendas, scripts, and timelines.
- Coordinated with vendors to ensure timely delivery of supplies.
- Facilitated communication between internal teams and external vendors.
- Supervised a team of volunteers assigned various tasks at the event.
- Scheduled staff members for on-site duties at events.
- Prepared reports summarizing event outcomes and successes.
- Conducted site visits to evaluate suitability of venues for specific needs.
- Developed comprehensive training programs for new staff members.
- Developed and implemented marketing plans to promote events.
- Analyzed feedback from attendees to improve future events.
- Maintained accurate records of event activities and expenses.
- Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
- Prepared and submitted daily reports on site activities, highlighting any issues or deviations from plans.
- Provided support and guidance to site staff, fostering a collaborative and productive work environment.
- Managed event staff scheduling and coordination to ensure continuous coverage.
- Coordinated volunteer efforts during fundraising events.
- Coordinated daily site operations, ensuring all activities aligned with project goals.
Student Success Leader
Belafonte Tacolcy Center
Miami
10.2015 - 06.2016
- Provided guidance on how to apply critical thinking skills when solving problems.
- Encouraged positive behavior through rewards and incentives.
- Instructed students on proper use of technology including computers, tablets.
- Monitored student progress and provided feedback to parents and guardians.
- Maintained accurate records of student attendance, grades, behavior.
- Organized and facilitated field trips to local museums and other educational sites.
- Established relationships with parents to ensure open communication about their child's progress.
- Adapted instructional materials according to the individual needs of each student.
- Offered one-on-one tutoring sessions for those who needed additional support outside of class time.
- Created individual learning plans for students with special needs.
- Created lesson plans based on curriculum standards set forth by the school district.
- Provided emotional support to children struggling with social or academic difficulties.
- Participated in professional development sessions related to best practices in education.
- Facilitated small group activities to help foster student collaboration skills.
- Assisted students in completing homework assignments and projects.
- Utilized various teaching strategies such as cooperative learning groups, direct instruction, inquiry based learning.
- Collaborated with colleagues to design creative curriculum units that met the needs of all learners.
- Developed and implemented lesson plans that incorporated fun, hands-on activities for students.
- Supervised a group of 10-15 children in an after school program setting.
- Planned team building activities designed to promote respect among peers.
- Implemented classroom rules and regulations in order to maintain order during class time.
- Managed classroom resources and supplies, ensuring availability for all activities.
- Organized and set up classrooms in preparation for lessons.
- Encouraged children to try and experience new things to expand learning experiences.
Sales Associate
Victoria's Secret & PINK
Miami
10.2011 - 07.2015
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05-2016
High School Diploma -
Miami Northwestern Senior High
Miami, FL07-2011
Some College (No Degree) - Criminal Justice
Florida International University
Miami, FLSkills
- Program development
- Budget management
- Quality assurance
- Data analysis
- Contract negotiation
- Stakeholder engagement
- Event coordination
- Team leadership
- Effective communication
- Problem solving
- Staff training
- Organizational leadership
- Adaptability and flexibility
- Decision-making
- Time management
- Program scheduling
- Program strategy development
- Operations oversight
Certification
- Advanced Director Credential
- National Institute of Child Care Management
- Directors Network Member
- Mental Health First Aid
- First Aid & CPR AED
Accomplishments
- Employee of the year
- Launched and sustained a high-impact program serving 145 students annually.
- Secured major grant funding to expand program capacity or services.
- Achieved 95% participant satisfaction ratings for multiple consecutive years.
- Built partnerships with schools, community groups, and funders to support long-term success.
- Created and implemented staff training systems that led to measurable growth and retention.
- Introduced data tracking and evaluation systems to improve program outcomes.
- Organized successful annual events or showcases with high community attendance.
- Reduced disciplinary incidents or improved safety protocols through effective policy development.
- Recognized by local government or school district for leadership and program success.
Timeline
Program Director
Belafonte Tacolcy Center
03.2018 - Current
Site Coordinator
Belafonte Tacolcy Center
06.2016 - 03.2018
Student Success Leader
Belafonte Tacolcy Center
10.2015 - 06.2016
Sales Associate
Victoria's Secret & PINK
10.2011 - 07.2015
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Miami Northwestern Senior High
Some College (No Degree) - Criminal Justice
Florida International University
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