Martitza Savage Mata
Bixby
Summary
Dynamic bilingual professional with extensive experience in client support and exceptional customer service. At Monteverde Inn, I enhanced guest satisfaction through strategic marketing and staff training. Proven ability to maintain client confidentiality while working under pressure, ensuring a positive experience for all stakeholders.
Overview
29
29
years of professional experience
Work History
Interpreter
Castro Interpreting & Translating Services
08.2023 - 12.2024
Assist patients interpreting from English to Spanish in doctor appointments
Host Transporter
Saint Francis Hospital
10.2015 - 04.2018
Transport patients in wheel chairs or stretchers to their doctor appointments or procedures
B&B Owner/ Manager
Monteverde Inn
01.1996 - 06.2014
- Directed daily operations to ensure exceptional guest experiences and satisfaction.
- Implemented strategic marketing initiatives to enhance brand visibility and attract new clientele.
- Managed financial planning, budgeting, and cost control to optimize profitability and operational efficiency.
- Developed staff training programs to improve service quality and foster a positive work environment.
Education
High School Diploma -
Colegio Tecnico Profesional Santa Elena
Monteverde Costa RicaSkills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Excellent customer service
- Capable to work under pressure and as a team
Timeline
Interpreter
Castro Interpreting & Translating Services
08.2023 - 12.2024
Host Transporter
Saint Francis Hospital
10.2015 - 04.2018
B&B Owner/ Manager
Monteverde Inn
01.1996 - 06.2014
High School Diploma -
Colegio Tecnico Profesional Santa Elena
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