MARTIZA RIVERA
Contact Information
Midlothian,TX
Summary
Structured Crew Manager skillful in recruiting, training and scheduling 20+ employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in financial literacy. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
Marathon Staffing
08.2024 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Manager
Chicken Express
05.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
I School Virtual Academy
Lewisville, TX 05.2001 -
Skills
Customer Engagement
Shift Management
Strategic Planning
Staff Development
Staff Training and Development
Loading and unloading
Material Handling
Warehouse Operations
Shipping and receiving
Picking and Packing
Order Preparation
Packaging and Labeling
Timeline
Warehouse Worker
Marathon Staffing
08.2024 - 09.2024
Manager
Chicken Express
05.2023 - 08.2024
High School Diploma -
I School Virtual Academy
05.2001 -
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