Martín Rivera
Saugus,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Cashier
Wegmans
10.2018 - Current
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Service Desk Analyst
Beth Israel System Services
03.2014 - 10.2024
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Mainframe Computer Operator
Beth Isreal Deaconess Medical Center
08.1999 - 03.2014
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Processed requests for service from internal and external customers.
Education
Bachelor of Science - Business Administration
Northeastern University
Boston, MAAssociate of Science - Business Administration
Bay State College
Boston, MASkills
- Client relations
- Guest complaint resolution
- Ticketing systems
- Hardware troubleshooting
- Service level agreements
- Credential management
- Escalation management
Timeline
Cashier
Wegmans
10.2018 - Current
Service Desk Analyst
Beth Israel System Services
03.2014 - 10.2024
Mainframe Computer Operator
Beth Isreal Deaconess Medical Center
08.1999 - 03.2014
Bachelor of Science - Business Administration
Northeastern University
Associate of Science - Business Administration
Bay State College
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