Martravian White
Lewisville,AR
Summary
I have worked a multitude of jobs ranging from customer service, blue collar to even a biomedical Technician for the past five years.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Affiance
06.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Biomedical Technician
Crothall/Compass Group
07.2019 - 05.2024
Front End Associate
Walmart
01.2023 - 01.2024
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocker
Target
11.2022 - 01.2023
- Answered customer questions and provided detailed product information.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Alternated goods in inventory by observing first-in and first-out approach.
- Maintained stockroom records and generated reports for management.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Kept work areas neat, clean and free from debris.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Pre-assembled containers to be easily selected by packing associates.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Worked with customers to pack items according to specific desires and requirements.
- Transported merchandise pallets to move in warehouse.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Managed timely and effective replacement of damaged or missing products.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Picked and packed order items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safely and securely loaded items to prevent damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated merchandise pricing to match new values and special promotional rates.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained store assets with effective loss prevention strategies.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Stocked shelves to match planogram images and instructions.
Senior Technician
Valvoline Instant Oil Change
01.2018 - 08.2021
- Diagnosed problems with Type machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Installed new systems and parts with efficient approach.
- Completed preventive maintenance on set schedules.
- Drafted preventive maintenance schedule to support equipment longevity.
- Repaired components, systems and machines to control costs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Performed evaluations of equipment performance to optimize productivity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Monitored and enforced safety measures to mitigate hazards.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Tracked and recorded parts and labor costs related to each service call.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Checked, repaired and repacked survival equipment to meet specifications.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Transporter/Distribution Tech
HHS
01.2016 - 07.2019
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Operated Type of vehicle and carefully followed all safety protocols and procedures.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Provided physical support to patients through diverse types of mobility assistance.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Responded to emergency situations to help with lifting and transporting patients.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Cleaned, sanitized and moved hospital equipment.
- Supported medical staff during patient examinations in accordance with company policy.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Lafayette County Library
06.2012 - 08.2015
- I did a variety of things with computer such as install programs/applications to eliminate malware, and boost the speed and performance of the computers
- I helped adults and children to operate the computers in ways they didn’t know
- I fixed network connections problems with the router
- Having excellent communication just so happens to be one of my strong abilities
- My overall interaction with people is proficient regardless of race, creed, religion or ethnicity
- I entered new books and magazines in a computer system into separate categories imputing the date and year into the library database.
Education
Associate Of Applied Science - Information Technology
University of Arkansas Community College at Hope
Hope, AR12.2018
High School Diploma -
Lafayette County High School
Lewisville, AR05.2013
Skills
- Emergency Management
- Threat Management
- Crime Prevention
- CCTV Surveillance
- Electronic surveillance
- Stationary surveillance
- Access Control
- Investigation documentation
- Threat Assessment
- Night and Safe Deposit Procedures
- FLUENT IN LANGUAGE
- Crime prevention methods
- Crisis Management
- Report Generation
- Weapons training
- Incident Reporting
- Criminal Investigations
- Dispatch
- Security Screenings
- Relationship building and management
- General security
- Investigative abilities
- Firearms expert
- Theft prevention training
- Superior customer service
- Surveillance
- Security Guard License
- Complex Problem-Solving
- Physical Fitness
- Government security clearance
- Crisis intervention training
- Conflict resolution techniques
- Detail Oriented
- Report Writing
Accomplishments
I have my level 2 and level 3 security license. I have also obtained my concealed handgun carry license.
- Reduced shoplifting rates by Number% through improved surveillance procedures.
- Helped company recover $Amount by identifying and reporting internal theft.
- Successfully completed two-week security training program.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Certification
- 12/19/2014, Information Systems Certificate of Proficiency
- 05/12/2015, Information Systems Technical Certificate
- Present, Information Technology @ UACCH
Computer Experience
- Word
- Excel
- Outlook
- PowerPoint
- Access
References
- Tasha Bradley, Instructor and Advisor, UACCH, Hope, AR, (870) 722-8152
- Racheal Parson, Instructor, UACCH, Hope, AR, (870) 722-5722
- Rosie Byrd, Lafayette County Library, Lewisville, AR, (870) 921-4756
- Gail Frazier
Work For: Arkansas Department Transportation Email: gail.frazier@ardot.gov Job Title: Resident Office Technician Address 847 Columbia Road 108 McNeil, Arkansas 71752 - Name: Nikki Daniels
Work For: Federal Aviation Administration
Email: nikkiklo@yahoo.com
Job Title: Director of Human Resources
Timeline
Security Officer
Affiance
06.2024 - Current
Front End Associate
Walmart
01.2023 - 01.2024
Stocker
Target
11.2022 - 01.2023
Biomedical Technician
Crothall/Compass Group
07.2019 - 05.2024
Senior Technician
Valvoline Instant Oil Change
01.2018 - 08.2021
Transporter/Distribution Tech
HHS
01.2016 - 07.2019
Lafayette County Library
06.2012 - 08.2015
Associate Of Applied Science - Information Technology
University of Arkansas Community College at Hope
High School Diploma -
Lafayette County High School
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