Overview
Summary
Work History
Skills
Education
Timeline
AdministrativeAssistant

Martraylin Stevens

Lafayette

Overview

5
5
years of professional experience

Summary

Dynamic customer service professional with proven expertise in cash handling and complaint resolution at Taco Bell. Recognized for enhancing customer satisfaction through effective communication and training. Committed to operational excellence, consistently meeting deadlines while fostering a collaborative team environment. Strong attention to detail and reliability ensure high standards in service delivery.

Work History

Customer Service Cashier

Taco Bell
08.2020 - Current


Taco Bell, Customer Service Representative


• Managed cash transactions accurately

• Provided fast, friendly customer service

• Trained new team members

Fulfillment Associate

Amazon
02.2024 - 08.2025
  • Ensured accuracy in package processing through effective use of handling equipment.
  • Assisted in training new associates on safety protocols and operational procedures.
  • Collaborated with team members to optimize workflow and meet daily productivity goal
  • • Fulfilled customer orders efficiently
  • • Met strict deadlines
  • Managed consistent operational standards.

Crew Trainer

McDonald’s
06.2020 - 12.2020
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with food safety guidelines during daily operations.
  • Assisted in scheduling and coordinating shifts for efficient team performance.
  • Monitored inventory levels and facilitated stock replenishment as needed.
  • Conducted performance evaluations for crew members to support career development.
  • Provided ongoing feedback to team members to enhance skills and productivity.
  • Collaborated with management to identify areas for process improvement and training needs.
  • Trained other employees in customer service, food safety, and performance requirements.

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Cash handling expertise
  • Customer inquiries
  • POS system operation
  • Refund handling
  • Inventory management
  • Payment collection
  • Merchandise restocking
  • Up-selling techniques
  • Customer relationship management (CRM)
  • Data entry proficiency
  • Retail merchandising
  • Product merchandising
  • Drawer management
  • Product recommendations
  • Strong numeracy
  • Financial shortage analysis
  • Account management
  • Time management
  • Attention to detail

Education

Acadiana High School

Timeline

Fulfillment Associate

Amazon
02.2024 - 08.2025

Customer Service Cashier

Taco Bell
08.2020 - Current

Crew Trainer

McDonald’s
06.2020 - 12.2020

Acadiana High School
Martraylin Stevens