Martrice Hunter
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Carolina NeuroSurgery & Spine Associates
04.2022 - Current
- Greet and assist patients with directions
- Answer phone
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Front Desk Receptionist
Laquita Inn and Suites
10.2022 - 05.2023
- Assist guests with check-in/out
- Reservations and Payments
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Receptionist
Atria Merrywood
01.2011 - 01.2022
- Assist families and residents
- Greet visitors, assess needs and direct to appropriate personnel
- Answer multiple phone lines and emails daily
- Monitor each floor
- Prepare packages for deliveries and coordinate timely shipments
- Respond to resident concerns and issues
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Home Depot
09.2023 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Education
AAS - Medical Administration
ECPI University
06.2011
Skills
- Inventory
- Scheduling
- Multi-line telephone skills
- Organization and efficiency
- Recordkeeping and bookkeeping
- Office equipment operations
- Computer Skills
- Flexible
- Multitasking ability
- Security
- Cash handling accuracy
- Cash register operation
- Customer- and service-oriented
- Reliable and punctual
- Front Desk
- Multi-line Phone Systems
- Medical Billing
Timeline
Customer Service Representative
Home Depot
09.2023 - Current
Front Desk Receptionist
Laquita Inn and Suites
10.2022 - 05.2023
Front Desk Receptionist
Carolina NeuroSurgery & Spine Associates
04.2022 - Current
Receptionist
Atria Merrywood
01.2011 - 01.2022
AAS - Medical Administration
ECPI University
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