Martrice Miles-Marquis
Summary
Dynamic and dedicated professional with extensive experience at Mount Sinai West, excelling in customer service and problem-solving. Proven ability to enhance patient satisfaction through effective communication and HIPAA compliance. Skilled in data entry and appointment scheduling, fostering strong relationships with patients and families to ensure optimal care outcomes.
Overview
30
30
years of professional experience
Work History
Ambulatory Care Representative
Mount Sinai West
03.2022 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved issues through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions using CRM software.
- Collaborated with team members to enhance customer service processes.
- Learned company policies and procedures to ensure compliance in all interactions.
- Adapted quickly to changing priorities and customer needs in a fast-paced environment.
- Contributed to positive customer experiences by actively listening and responding promptly.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Improved patient satisfaction by providing empathetic and attentive care during interactions.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
- Developed strong rapport with patients and their families, fostering a trusting relationship that led to better care outcomes.
Coding Clerk / Unit Support Associate
Mount Sinai Beth Israel
11.2002 - 03.2022
- Facilitated efficient communication between departments to enhance workflow and service delivery.
- Assisted in maintaining inventory accuracy through regular audits and data entry tasks.
- Collaborated with team members to streamline operational processes and improve patient support services.
- Provided training and mentorship to new associates, fostering a productive work environment.
- Monitored supply levels and coordinated restocking efforts to ensure uninterrupted unit operations.
- Provided exceptional customer service to internal and external customers.
- Prioritized tasks effectively throughout busy shifts to ensure completion of all essential duties within time constraints.
- Maintained organized filing systems to ensure easy retrieval of information.
- Developed standardized templates to improve consistency in coding documentation.
- Utilized advanced software tools to facilitate efficient data entry and tracking.
- Enhanced workflow efficiency by organizing and prioritizing coding tasks according to deadlines and urgency.
Midwife Assistant /Administrative Assistant
Elizabeth Seton Childbearing Center
01.1996 - 07.2000
- Assisted midwives in prenatal assessments and routine check-ups for expectant mothers.
- Supported labor and delivery processes by monitoring maternal and infant vital signs.
- Educated families on postpartum care, breastfeeding techniques, and newborn care practices.
- Collaborated with healthcare team to ensure optimal patient outcomes during labor and delivery.
- Maintained accurate patient records, documenting progress and any changes in condition.
- Implemented safety protocols to enhance patient comfort and minimize risks during procedures.
- Managed medical records accurately, ensuring proper documentation of patient history, assessments, treatments, and outcomes.
- Assisted midwives in conducting safe and efficient deliveries, ensuring the well-being of both mother and child.
- Supported families during postpartum period by conducting home visits or phone consultations to assess recovery progress and provide guidance on newborn care issues.
- Assisted in conducting newborn assessments including vital signs, weight measurements, and general developmental checks.
- Maintained a clean and organized birthing environment adhering to infection control protocols to ensure safety and hygiene standards were met.
- Educated patients on the importance of proper nutrition during pregnancy, offering guidance on meal planning and dietary modifications as needed.
Education
Nurse Aide Certification - CNA
Caliber Training Institute
New York, NYNo Degree - Nursing
Herbert H. Lehman College
Bronx, NYHigh School Diploma -
Walton High School
Bronx, NY06-1986
Skills
- Email communication
- Microsoft office
- Call center experience
- Complaint handling
- Follow-up skills
- Assertiveness
- Problem-solving
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Customer follow-up
- HIPAA compliance
- Registration and admissions
- Patient education
- Patient check-in
- Data entry
- Patient registration
- Appointment scheduling
- Conflict resolution
Timeline
Ambulatory Care Representative
Mount Sinai West
03.2022 - Current
Coding Clerk / Unit Support Associate
Mount Sinai Beth Israel
11.2002 - 03.2022
Midwife Assistant /Administrative Assistant
Elizabeth Seton Childbearing Center
01.1996 - 07.2000
Nurse Aide Certification - CNA
Caliber Training Institute
No Degree - Nursing
Herbert H. Lehman College
High School Diploma -
Walton High School
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