Martricia Chambers
Jackson,United States
Summary
Customer service professional with over 3 years of experience in delivering exceptional support across a range of industries, including retail, utilities, and food service. Skilled in handling inbound calls, issue resolution, and maintaining customer satisfaction in fast-paced environments. Adept at using multiple systems to track and manage customer interactions, providing timely solutions to inquiries. Known for excellent communication skills, problem-solving ability, and attention to detail, with a proven track record of building lasting customer relationships and driving operational improvements.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Modivcare
01.2026 - Current
- Managed inbound and outbound calls to assist members with transportation scheduling and trip coordination for medical appointments
- Verified eligibility, trip details, and member information while maintaining confidentiality and accuracy
- Utilized multiple systems simultaneously to document calls, update records, and resolve issues efficiently
- Provided clear explanations of transportation benefits, policies, and procedures
- Demonstrated strong problem-solving, de-escalation, and customer care skills in a fast-paced environment
- Maintained professionalism, empathy, and adherence to company and HIPAA guidelines
Personal Care Assistant
Self Employed Services
03.2024 - 08.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medications according to prescribed schedules, ensuring compliance with healthcare regulations.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Monitored client health metrics, reporting any changes to the healthcare team promptly.
Customer Service Representative
Home Depot
01.2024 - 08.2025
- Provided exceptional customer service by responding to inquiries, addressing product concerns, and ensuring a smooth shopping experience for customers.
- Offered personalized product recommendations, driving sales across various departments.
- Assisted with inventory management, ensuring products were stocked and displayed according to sales targets.
- Handled transactions, returns, and exchanges while maintaining accuracy in all customer interactions.
- Collaborated with team members to optimize sales strategies and ensure an outstanding customer experience.
HBA (Health Beauty Aids) Associate
Walmart
02.2022 - 12.2024
- Actively engaged with customers to identify needs, offering tailored product recommendations and driving sales across multiple departments, including Health amp; Beauty Aids (HBA).
- Ensured product availability and displayed items according to company standards, boosting sales and improving customer satisfaction.
- Assisted in inventory management by monitoring stock levels, conducting audits, and restocking shelves.
- Maintained knowledge of current promotions, sales, and product features to effectively upsell and cross-sell products.
- Provided excellent customer service, resolving concerns promptly and ensuring a positive shopping experience.
Customer Care Representative
Entergy
02.2022 - 01.2024
- Managed inbound calls from customers across Mississippi, Alabama, Tennessee, and Louisiana regarding their utility services, focusing on billing inquiries, service outages, and payment arrangements.
- Assisted customers with setting up new accounts, troubleshooting technical issues, and answering general questions about services.
- Utilized CRM software to track customer issues, ensuring follow-ups were completed and complaints were resolved promptly.
- Provided assistance with payment processing for light bills, including handling payment disputes and offering payment plans.
- Helped customers understand their energy usage through detailed explanations and offered energy-saving tips.
- Worked closely with technical teams to address service interruptions and outages, keeping customers informed of progress.
- Maintained accurate customer records, ensuring that all call details, payment information, and resolutions were documented.
- Demonstrated patience and empathy while addressing customer concerns, ensuring a positive experience despite challenging situations.
Education
High School Diploma -
Lanier High School
Jackson, MS05.2023
Skills
- Inbound and Outbound Call Handling
- Technical Troubleshooting & Problem Resolution
- Multitasking with Multiple Systems & Applications
- Customer Retention & Relationship Management
- Data Management & Record Keeping
- Conflict Resolution & De-escalation
- Excellent Written & Verbal Communication
- Time Management & Prioritization
- CRM Software (Salesforce, Zendesk, etc)
- Database Management (MS Excel, Access, etc)
- Microsoft Office Suite (Excel, Word, Outlook)
- Adaptability to New Technologies & Tools
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Medical terminology
Timeline
Patient Service Representative
Modivcare
01.2026 - Current
Personal Care Assistant
Self Employed Services
03.2024 - 08.2025
Customer Service Representative
Home Depot
01.2024 - 08.2025
HBA (Health Beauty Aids) Associate
Walmart
02.2022 - 12.2024
Customer Care Representative
Entergy
02.2022 - 01.2024
High School Diploma -
Lanier High School