Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Martrina Riley

Atlanta,Georgia

Summary

Dynamic professional with extensive experience in customer service and team leadership at Checkers Rally's. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Skilled in money handling and time management, consistently improving operational efficiency and fostering a motivated team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Checkers Rally's
12.2018 - Current
  • Supported team in daily operational tasks and customer service activities.
  • Assisted in inventory management, ensuring accurate stock levels and organization.
  • Collaborated with staff to maintain a clean and safe work environment.
  • Learned company policies and procedures to effectively address customer inquiries.

Customer Service Representative

Uhual
07.2024 - 03.2025
  • Resolved customer inquiries efficiently through various communication channels.
  • Maintained up-to-date knowledge of product offerings to enhance customer interactions.
  • Collaborated with team members to streamline service processes and improve response times.
  • Developed training materials for new hires, fostering a knowledgeable support environment.
  • Enhanced customer satisfaction through effective problem resolution and proactive engagement.
  • Developed product knowledge to provide tailored recommendations, boosting sales opportunities.

Shift Manager

Burger King
04.2016 - 12.2018
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members on best practices and operational efficiency.
  • Implemented process improvements, enhancing workflow and productivity across shifts.
  • Coordinated inventory management, reducing discrepancies and optimizing supply chain flow.
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Maintained organized cash drawer, ensuring compliance with cash handling procedures.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
  • Trained new staff on register operations and company policies to ensure consistency.

Housekeeper

Sheraton Hotels
01.2016 - 07.2017
  • Managed daily cleaning operations, ensuring high standards of cleanliness and sanitation.
  • Supervised and trained junior staff on effective housekeeping practices and safety protocols.
  • Developed and implemented efficient cleaning schedules to optimize workflow and reduce downtime.
  • Conducted regular inspections to maintain quality control and compliance with health regulations.
  • Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
  • Trained new staff on proper cleaning techniques and safety protocols to maintain efficiency.
  • Conducted regular inspections of guest rooms and common areas, identifying areas for improvement.

Education

SOUTH ATLANTA HIGH SCHOOL
ATLANTA, GA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Problem-solving

Certification

  • CM - Certified Manager Certification

Timeline

Customer Service Representative

Uhual
07.2024 - 03.2025

Assistant Manager

Checkers Rally's
12.2018 - Current

Shift Manager

Burger King
04.2016 - 12.2018

Housekeeper

Sheraton Hotels
01.2016 - 07.2017

SOUTH ATLANTA HIGH SCHOOL

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Martrina Riley