MARTI MYER
Hawthorne,FL
Summary
Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
31
31
years of professional experience
Work History
Training/Bar Manager
Fords Garage
07.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Improved customer service rankings by resolving issues quickly and accurately.
- Conducted orientation sessions and organized on-the-job training for new hires.
Bartender/Key Holder
Grub Kitchen & Bar
01.2022 - 07.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Assistant General Manager
Spice Asian Kitchen
04.2019 - 10.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Bar Manager/Employee Training Coordinator
Carolina Ale House- LM Hospitality
11.2016 - 04.2019
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Weekly Schedule for 18 host, 55 server and 18 Bartenders
- Nightly closing keeping the P & L up to date, Safe reconciliation nightly, making sure QSR spreadsheet is in balance
Restaurant Bar Manager
Charbar7
08.2015 - 11.2016
- Did all ordering and Inventory for the Bar
- Had Training classes for staff on new cocktails, beer and wine
- Booked all entertainment
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender
HMSHost
01.2012 - 08.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
General Manager/Bartender
Fairview Grill/Lucky Lou's Tavern
01.1993 - 01.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Set clear expectations and created positive working environment for employees.
Education
Serve Safe Certificate -
High School Diploma -
Forest High School
Ocala, FL06.1986
Skills
- Performance Assessment
- Employee Motivation
- Problem Anticipation and Resolution
- Originality and Creativity
- Team Leadership
- Employee Performance Evaluations
- Scheduling Staff
Timeline
Training/Bar Manager
Fords Garage
07.2022 - Current
Bartender/Key Holder
Grub Kitchen & Bar
01.2022 - 07.2022
Assistant General Manager
Spice Asian Kitchen
04.2019 - 10.2021
Bar Manager/Employee Training Coordinator
Carolina Ale House- LM Hospitality
11.2016 - 04.2019
Restaurant Bar Manager
Charbar7
08.2015 - 11.2016
Bartender
HMSHost
01.2012 - 08.2015
General Manager/Bartender
Fairview Grill/Lucky Lou's Tavern
01.1993 - 01.2012
Serve Safe Certificate -
High School Diploma -
Forest High School
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